Lucy Phalen

Human Resources Manager

Blue Forest

Jan 2026 - Current (7 months)

Client Engagement Strategist

JumpStart People

Dec 2025 - Current (8 months)

Human Resources Consultant

Black Spectacles

Nov 2025 - Jan 2026 (3 months)

Human Resources Manager

Radio Flyer

Jul 2024 - Jun 2025 (1 year)

Directed a team to deliver a full-scale engagement and communications calendar, talent acquisition, and onboarding programs that strengthened the company's inclusive culture and workplace satisfaction. Partnered with leadership on organizational transformation initiatives. Oversaw communication campaigns, award strategies, and employee experience initiatives that elevated Radio Flyer’s reputation as a top employer.

HR Communications & Engagement Lead

Radio Flyer

Jul 2023 - Jul 2024 (1 year 1 month)

Led key engagement programs, including survey strategy, new hire/intern recruiting and programming, and DEI programs. Partnered with cross-functional leaders to improve employee experience and support inclusive talent development.

Human Resources Generalist

Radio Flyer

Aug 2021 - Jul 2023 (2 years)

Managed internal communications and employer branding across social networking platforms to build employee connection and recruit top talent. Led "Wagon U" professional development programming administration for new hires, interns, and managers.

Senior Human Resources Coordinator

Radio Flyer

Jan 2020 - Aug 2021 (1 year 8 months)

Championed recognition and milestone programs that reinforced a culture of appreciation and belonging. Coordinated contractor hiring to support peak business operations, streamlined through vendor relationship management.

Human Resources Coordinator

Radio Flyer

Jul 2019 - Jan 2020 (7 months)

Planned and executed internal events and branding initiatives to boost employee engagement and external presence. Managed digital channels to enhance visibility of the company’s unique culture and recruit a great team.

Senior Consumer Services Representative / Front Office Coordinator

Radio Flyer

Feb 2017 - Jul 2019 (2 years 6 months)

Little Red Rule Award Winner, June 2019 Provided exceptional service and operational support while playing a key role in onboarding and training temporary staff for peak season volume.

Consumer Services Representative / Front Office Coordinator

Radio Flyer

Sep 2015 - Feb 2017 (1 year 6 months)

Delivered high-quality service across multiple channels and supported consistent guest and vendor experiences. Developed training resources and managed customer feedback to ensure team success.

Marketing Intern

Radio Flyer

Jun 2015 - Sep 2015 (4 months)

Created engaging brand content and supported market research for retail expansion efforts. Contributed to promotional campaigns and cross-functional initiatives.

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