Rafael Henriquez Rubio

Patient Advocate

Atlas Health

Dec 2025 - Jul 2026 (8 months)

Advocated for patients navigating complex medical costs by matching and enrolling them in financial assistance, foundation grants, and philanthropic programs using Atlas Health’s AI-driven affordability platform. Collaborated closely with health systems, clinical teams, and patients to alleviate financial toxicity, reduce uncompensated care, and ensure uninterrupted access to critical treatments.

Sales Assistant

BetterWho

Oct 2024 - Dec 2025 (1 year 3 months)

- Provided comprehensive administrative and scheduling support to executive sales teams to streamline client acquisition pipelines.
- Conducted targeted prospect research, lead validation, and outbound communications to support business growth

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Sales Assistant

BETTER WHO

Oct 2024 - Dec 2025 (1 year 3 months)

Proficient in utilizing CRM systems for tracking leads (AttractZen), sales performance, and candidate progress. Detail-oriented with a knack for organization, ensuring all sales processes run smoothly and efficiently.

Lead Generation Manager

RentScale

Oct 2022 - Oct 2024 (2 years 1 month)

Spearheaded meticulous data mining (RocketReach) to identify and verify contact details of prospective property management clients, ensuring a robust pipeline for business development with CRM tools (Zoho). Skilled in utilizing data analytics and market research to identify viable leads and optimize outreach efforts.

Scheduling Coordinator

Gaspy Home Healthcare Inc

Sep 2022 - Feb 2025 (2 years 6 months)

- Coordinated and managed home health scheduling workflows for clinical staff and patients across multi-site care environments.
- Handled high-volume patient outreach, appointment verification, and care team logistics while ensuring HIPAA compliance.
- Resolved patient scheduling conflicts and intake bottlenecks to maintain high continuity of care and patient satisfaction.

Care Coordinator

Gaspy Home Healthcare Inc

Sep 2022 - Feb 2024 (1 year 6 months)

Ensured consistent quality of care by managing the scheduling and coordination of Skilled Nursing (SN), Physical Therapy (PT), Occupational Therapy (OT), and Home Health Aide (HHA) services, while maintaining adherence to care protocols and regulatory standards. Oversaw visit logistics through CRM platforms (Kinnser and WellSky), proactively identifying and resolving scheduling or documentation issues to support compliance and optimize operational efficiency. Executed quality-focused outbound calls to verify care delivery timelines, confirm service completion, and identify areas for improvement, directly contributing to enhanced patient satisfaction and continuity of care.

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Business Development Representative

ABroad Service

May 2022 - Oct 2022 (6 months)

Business Development Specialist

Sideqik

May 2022 - Oct 2022 (6 months)

Business Development Representative

Sideqik

Dec 2021 - Sep 2022 (10 months)

Demonstrated ability to conduct market research and competitor analysis to inform business strategies through Apollo and HubSpot. Dynamic Business Development Representative with a proven track record of exceeding sales targets and driving revenue growth.

Patient Support Representative

KM Solutions

Jun 2021 - May 2022 (1 year)

Worked with Schweiger Dermatology assisting patients on dematologic appointments, medications and follow ups.

Appointment Setter

SCHWEIGER DERMATOLOGY GROUP

May 2021 - Dec 2021 (8 months)

Verified and confirmed provider availability to accurately schedule dermatology appointments, ensuring adherence to scheduling protocols and maintaining data integrity within the patient management system to support consistent quality of service delivery. Proficient in utilizing CRM software to manage and track client interactions, ensuring efficient follow-ups and maximized conversions. Passionate about continuous improvement and staying updated on industry trends to better serve clients.

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Lead Coach

LIFESCAN SITEL

Apr 2020 - May 2021 (1 year 2 months)

Proficient in developing training programs that enhance employee skills and streamline operations. Skilled in training and mentoring team members to foster a culture of continuous improvement. Passionate about implementing quality assurance protocols to ensure compliance with industry standards through quality tools such as NICE inContact. Expert in conducting root cause analysis to identify and resolve quality issues swiftly and effectively.

Coach

Sitel Group

Apr 2020 - Mar 2021 (1 year)

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Quality Assurance Analyst

INSTACART SITEL

Apr 2019 - Apr 2020 (1 year 1 month)

Skilled in developing and implementing effective QA strategies to enhance service quality. Experienced in identifying, documenting, and tracking defects, and collaborating with cross-functional teams to resolve issues efficiently using quality tools such as Scorebuddy. Strong analytical and troubleshooting skills, with a keen eye for detail and a commitment to quality improvement. Effectively communicate test results and metrics to stakeholders, ensuring transparency and understanding of software quality.

Quality Assurance Analyst

Sitel Group

Apr 2019 - Apr 2020 (1 year 1 month)

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Sales Agent

FIRST DATA SITEL

Oct 2017 - Apr 2019 (1 year 7 months)

Proficient in both English and Spanish, providing exceptional customer service to a diverse clientele. Proven track record of exceeding sales targets and driving revenue growth in competitive markets. Supported team performance by conducting preliminary call evaluations and monitoring interactions through Zoom Quality Management (QM). Strong understanding of evaluation standards, coaching techniques, and performance improvement strategies within a fast-paced, results-driven environment.

Customer Service Representative

Sitel Group

Oct 2017 - Apr 2019 (1 year 7 months)

Rafael Henriquez Rubio

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Rafael Henriquez Rubio

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