Rechelle Ramolete

Career Backer

CyberbackerPH

May 2022 - Dec 2025 (3 years 8 months)

Talent Acquisition Recruiter

Cyberbacker Inc

Dec 2020 - Dec 2025 (5 years 1 month)

Source and recruit candidates by using databases, social media etc Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule Assess applicants’ values, relevant knowledge, skills, soft skills, experience and aptitudes. Provide analytical and well documented recruiting reports to the rest of the team Act as a point of contact and build influential candidate relationships during the selection process Help clients hire a best-fit Cyberbacker Nurture Cyberbackers Attend to client and/or Cyberbacker's concerns

Career Consultant

Cyberbacker

Dec 2020 - May 2022 (1 year 6 months)

- Source and recruit candidates by using databases, social media, etc - Screen candidates resumes and job applications - Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule - Assess applicants’ values, relevant knowledge, skills, soft skills, experience, and aptitudes. - Onboard new employees in order to become fully integrated - Provide analytical and well documented recruiting reports to the rest of the team - Act as a point of contact and build influential candidate relationships during the selection process - Promote company’s reputation as “best place to work”

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Sourcer

Fast Track FBA

Mar 2020 - Aug 2020 (6 months)

Sourcing products from manufacturers or wholesalers Making Sure that the sourced products meet the profit, ROI and monthly sales based on the Keepa Graph

Seller

Future Brands

Nov 2019 - Dec 2019 (2 months)

Responsible for monitoring reviews, replying to reviews, and assisting customer concerns to all products geared towards overall customer satisfaction. Manage the responses of each and every product review to ensure the goals are accomplished. Assist customer concerns by processing product replacement or refund to maintain the high ratings of every single product.

Collections Specialist

CrestCore Realty LLC

Jun 2018 - Dec 2020 (2 years 7 months)

• Making sure that rent payments are paid on time • Follow up on delinquent tenants • Executing necessary legal actions for delinquent tenants • Processing payment arrangements • Point of contact for the balance due

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Time and General Admin

Opportune International Contact Center

Mar 2018 - Apr 2018 (2 months)

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Office Manager

Vocal Manoeuvres Academy

Jan 2018 - Apr 2018 (4 months)

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Digital Marketing Assistant (Project-Based)

ANNA

Oct 2017 - Dec 2017 (3 months)

File Transfer: Uploaded recipes on pdf file to Tempest

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Digital Marketing Assistant (Project-Based)

ANNA

Oct 2017 - Dec 2017 (3 months)

File Transfer: Uploaded recipes on pdf file to Tempest

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Quality Assurance Assistant

Lifespan Physical Therapy Services

Feb 2017 - May 2018 (1 year 4 months)

Assist Lifespan quality assurance depth with data mining, document handling, and email management.

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Quality Assurance Specialist

LIFESPAN PT

Feb 2017 - May 2018 (1 year 4 months)

Assist Lifespan quality assurance depth with data mining, document handling, and email management.

Head VA

Nudge Marketing

Aug 2016 - May 2017 (10 months)

Tasks: Newsletter, Lead Generation & Office Management

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Property Coordinator

CAPS Property Management

May 2016 - Jan 2019 (2 years 9 months)

Appointment Setting - Responding to inquiries from prospects Screen and review the applications of prospective tenants by verifying their information, evictions, and judgments Appointment Setting and follow-ups Documentation. Prepare the prospective tenant's paperwork for approval

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Property Consultant & Coordinator

CAPS LLC

May 2016 - Oct 2017 (1 year 6 months)

Tasks: Data Management, Customer Service, Coordinator & Office Management

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Assistant to the President & CEO

Vanguard International Consultants Group LLC

Apr 2016 - Sep 2016 (6 months)

Main Role: Office Management & Coordinator

Customer Service Manager | The Agents Lloyd-Smith

Raine Horne

Feb 2016 - May 2016 (4 months)

Main Role: Lead Generation

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Lead Generation Support

PestAnimationcom

Feb 2016 - Apr 2016 (3 months)

We create explainer-videos for the medical field

Programs Coordinator

nLIVEn

Oct 2015 - Jan 2016 (4 months)

nLIVEn offers a no-obligation consultation that is designed to help people assess whether professional coaching is right for them. If you need to rediscover your ambition, navigate your way through change, regain focus or learn some practical new skills to make the best of your professional situation, please call us today. After speaking with one of our team we shall be able to determine whether we can help you directly or introduce you to one of our more specialised partners. As Programs Coordinator at nLIVEn, my role includes but is not limited to: 1. Lead Generation & Qualification 2. Product & Promotion Development 3. Customer Experience Coordination 4. Project Management & Assistance

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Executive Assistant

LIFE ADVICE INSURANCE ORGANIC

Sep 2015 - Sep 2016 (1 year 1 month)

CRM & Database Management Email Marketing Basic research

Executive Administrative Assistant

Organic Kitchen

Sep 2015 - Aug 2016 (1 year)

Main Role: Data Management & Office Management

Data Management Analyst

NGA Human Resources

Sep 2012 - Oct 2015 (3 years 2 months)

 Works as the first point of contact in the delivery centre for employees or client HR representatives.  Handles and tracks incoming calls, e-mails, and faxes.  Handles and creates tickets in HR Workspace.  Categorizes and prioritizes queries, requests and issues.  Daily checks the service centre availability and readiness (HRW& SAP)  Responds to basic HR questions from employees like benefits and payroll related concerns.  Analyzes and solves customers' questions, problems, and/or requests  Builds and maintains information available to employees and HR representatives  Escalates in depth customer inquiries and requests to the appropriate Subject Matter Expert as needed  Produces and supplies on request, reports and statistical

Quality Analyst

Sitel

Oct 2011 - Sep 2012 (1 year)

 Works as the first point of contact in the delivery centre for employees or client HR representatives. Handles and tracks incoming calls, e-mails, and faxes. Handles and creates tickets in HR Workspace. Categorizes and prioritizes queries, requests and issues.  Checks on a daily basis the service centre availability and readiness (HRW & SAP)  Responds to basic HR questions  Analyzes and solves customers' questions, problems, and/or requests  Processes inquiries and requests according to agreed procedure, company policy and in line with legislative requirements  Builds and maintains information available to employees and HR representatives  Provides first line case management services  Escalates in depth customer inquiries and reque

Level 2/Mentor/QA for GAIAM

Sitel

Jan 2007 - Oct 2011 (4 years 10 months)

 Supervised agents, making sure that they provide quality customer service.  Evaluated agent’s calls with the use of Verint.  Assisted agents in resolving customer's issues.  Gave updates on agent's current standings and giving recognitions to deserving agents.  Took supervisor calls to expedite the customer’s concern.  Had background in SAP business object application to update the hourly AHT, Service Level and AUX Usage.  Created reports for the team (AHT, CS Rates, EPH, QA and Incentives).  Encouraged the agents to save more accounts from the unsatisfied customers.  Compiled the benefits of all GAIAM products to create more effective save scripts for the agents without giving too much credit to save the account.  Improved the i

AFFINION Travel Agent – FRRD

Sitel

Oct 2005 - Jan 2007 (1 year 4 months)

 Converted points from customer’s credit cards to book a travel.

JAMBA Customer Service Representative

Sitel

Feb 2005 - Oct 2005 (9 months)

 Assisted customers with their concerns in cell phone download like ringtones, wallpapers, themes, games and cell phone configurations.

Quality Analyst for SONY

Sitel

Sep 2004 - Feb 2005 (6 months)

 Assures that agents are following the proper QA guidelines set by the client.  Evaluated agent’s calls.  Assisted agents to resolve the issue.  Sent out schedules to the coaches for the QA calibration sessions with the client.  Leads the QA calibration sessions.

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Mentor

SITEL PHILIPPINES

Apr 2004 - Jun 2012 (8 years 3 months)

Supervised agents, making sure that they provide quality customer service. Evaluated agent’s calls with the use of Verint. Assisted agents in resolving customer's issues. Gave updates on agent's current standings and giving recognitions to deserving agents. Took supervisor calls to expedite the customer’s concern. Had background in SAP business object application to update the hourly AHT, Service Level and AUX Usage. Created reports for the team (AHT, CS Rates, EPH, QA and Incentives). Encouraged the agents to save more accounts from the unsatisfied customers. Compiled the benefits of all GAIAM products to create more effective save scripts for the agents without giving too much credit to save the account. Improved the individual agent’s me

SONY Technical Service Representative

Sitel

Apr 2004 - Sep 2004 (6 months)

 Assisted the customers in resolving technical issues of all SONY products.

Travel Agent

Affinion

Executed complex travel redemptions by accurately converting credit card loyalty points into real-time bookings for flights, hotels, and car rentals. Leveraged deep familiarity with industry standards, utilizing 3-letter airport codes (IATA), airline alliances, and routing rules to optimize travel itineraries for loyalty members.

Technical Service Representative

Sony

Diagnosed and resolved complex hardware and software issues for a diverse ecosystem of Sony consumer electronics, including VAIO desktops/laptops, home entertainment systems, and Cyber-shot digital cameras. Walked customers through step-by-step technical troubleshooting for operating system errors, network connectivity issues, peripheral configurations, and firmware updates. Utilized advanced remote diagnostic tools to identify system bottlenecks and hardware failures on VAIO computers, minimizing device downtime for users.

Quality Analyst

Sony

Made sure that agents are following the proper QA guidelines set by the client. Evaluated agent’s calls. Assisted agents to resolve the issue. Sent out schedules to the coaches for the QA calibration sessions with the client. Lead the QA calibration sessions.

Rechelle Ramolete

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