Israel Guerrero

Integration Consultant

Mitratech

May 2024 - Current (2 years 1 month)

• Integrate cloud and on-premise systems for seamless data exchange and interoperability. • Automate information exchange processes to enhance efficiency and reduce manual intervention. • Design, build, test, and deploy custom interfaces, managing ad-hoc enhancements and defects using iPaaS platforms. • Provide technical support and manage environment access for customers utilizing APIs, ensuring reliable connectivity. • Optimize custom APIs for smooth communication between internal and external applications, proactively resolving integration issues. • Leverage Salesforce to integrate solutions, enhancing client interactions and system efficiency.

Technology Support Engineer

Seguritech

Jul 2018 - Oct 2023 (5 years 4 months)

• Managed infrastructure, virtual servers, and directory service policies, including Identity and Access Management (IAM). • Monitored and troubleshot infrastructure and cloud resources to ensure high availability and performance. • Provided cloud administration expertise for secure and smooth operations. • Automated processes using PowerShell and Shell scripting to improve efficiency. • Supported the CAD (Computer Assisted Dispatch) system in cloud and infrastructure environments, ensuring reliability. • Managed CAD system databases and generated reports for informed decision-making. • Conducted QA tests to identify and resolve application issues for reliability. • Utilized Jira for ticket management and issue tracking, enhancing w

Systems Analyst

Atento

May 2016 - May 2017 (1 year 1 month)

• Managed network infrastructure, including switches, routers, firewalls, and their configurations. • Automated processes using Batch and PowerShell scripting to improve operational efficiency. • Administered virtual servers and directory service policies to ensure system stability and security. • Led workstation and server migration projects, ensuring smooth transitions and minimal downtime. • Provided comprehensive technical support, promptly resolving system and user issues. • Managed system backups to ensure data integrity and disaster recovery readiness. • Handled telephony management by configuring extensions, trunks, and PBX ports. • Configured and installed SIP extensions to support the communication infrastructure.

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Productivity Analyst

Sabritas

Feb 2012 - Aug 2012 (7 months)

• Managed databases to ensure data accuracy and accessibility. • Analyzed and generated reports on company productivity, identifying key trends. • Provided technical support for computing equipment, telephony systems, and handheld terminals. • Installed and administered LAN and WLAN networks to optimize performance.

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