Lumi Batori

Strategic Insights Researcher | UX | Employee Benefits @Darwin

Marsh

Feb 2026 - Current (7 months)

Senior UX Researcher & ReOps

goLance

Sep 2025 - Jan 2026 (5 months)

Establish and scale research operations across the organization - defining processes, templates, and repositories that enable consistent, high-quality research at speed. Design and execute end-to-end user research (from problem framing to actionable insights) to inform product decisions across the freelancer and client journeys. Develop participant recruitment pipelines and manage user panels, ensuring diverse, high-quality participant representation across regions and professional domains. Collaborate cross-functionally with Product, Design, Data, and Customer Experience teams to align research priorities with business and product strategy. Define and monitor success metrics for research impact - from adoption of insights to improvements i

UX Lead for Office Timeline | Productivity Software

RomSoft

Sep 2023 - Jun 2025 (1 year 10 months)

Leading and mentoring a team of 5 UX Designers Participating in product roadmapping and requirements analysis Participating in candidate recruitment, evaluation and selection for the UX team Evaluating team needs, professional development opportunities and performances Evaluating tools required by the UX team for optimal performance

UX Designer for Office Timeline | Productivity Software

RomSoft

Apr 2022 - Sep 2023 (1 year 6 months)

Leading end-to-end qualitative and quantitative research initiatives for product design Designing complex interface solutions and interactions for web and desktop apps, both B2B and B2C Working with product managers, dev teams and other departments to analyze requirements and problem solve potential scenarios Making expert use of research and design tools such Figma, Figjam, Maze, Userinterviews, Appzi, Hotjar, etc. (anything that gets the job done)

Product Designer for GravityZone | Cybersecurity | Enterprise Software

Bitdefender

Jan 2021 - Apr 2022 (1 year 4 months)

Creating design deliverables in a B2B, enterprise environment, in alignment with an emerging design system Contributing to the development of the design system, by discussing needs, edge cases and adjusting UI assets progressively Researching needs and establishing strategy needed for projects, based on complex constraints (technical debt, UX debt, B2B and B2B2B requirements) Performing visual QA and implementation reviews prior and post feature release in collaboration with product teams Show less

UX Specialist | 0-1 | Crafting MVPs

Evozon

Nov 2019 - Jan 2021 (1 year 3 months)

Organizing discovery workshops, design workshops and ideation sessions Wireframing, prototyping and providing user interaction solutions for consumer products Researching, analyzing and developing UX artifacts (personas, competitive analysis, qual & quant research, user journeys, user flows, site maps etc.) Reviewing and improving usability and user interface of existing products Taking responsibility for the entire product cycle – from discovery to final delivery

UX Researcher for Meta | Facebook | Instagram

Global App Testing

May 2018 - Apr 2019 (1 year)

Qualitative research to investigate UX and usability through remote one on one interviews all over the world, for social media products (usability research, user testing, localization studies, cognitive surveys, think-aloud protocols, competitive benchmark studies etc.) Project management (estimating timelines, recruitment for usability studies, interviews scheduling, moderation, managing a community of testers, quality check on script, quality check on report) Reporting and compiling data according to client requirements (comprehensive reports, presentation of research highlights, extracting actionable recommendations) Show less

Q

Quantitative Researcher | Market Research | FMCG

May 2015 - Apr 2019 (4 years)

Implementation of CAWI studies based on client's demands (survey development,online implementation, data collection and data processing) Data analysis performed in Microsoft Excel and SPSS (data management, data validation, multivariate analysis) Design and delivery of market research reports (custom tables/graphs, data interpretation and insight)

Data Analyst | CSAT | NPS for Samsung

Sykes

Oct 2014 - Apr 2015 (7 months)

CSAT Analysis reports focusing on customer behavior and insight into customer satisfaction Analysis of KPIs and identification of measures for optimizing customer care processes Enhancement of customer tracking tools and development of new solutions Follow-up on Customer Satisfaction Improvement action plans Specialized input into process and procedure both internally and to the client

„

Executive Researcher

„Quality Standards and Specific Performance Indicators for Health Education” – POSDRU/18/1.2/G/40067

Dec 2011 - Nov 2013 (2 years)

The multinational project was implemented along with other five higher education institutions, and focused on developing new QA standards and KPIs for health education by elaborating a common framework for quality assurance and improving competitiveness across higher education services in the health domain. Main responsibilities included: • Consulting partners about project requirements and objectives • Designing research methods - interviews and questionnaires • Carrying out qualitative and quantitative research • Monitoring work progress • Writing both research reports as well administrative reports • Analyzing, translating and presenting results Show less

Q

Quality Assurance Researcher | Mixed-Methods

Nov 2011 - Oct 2014 (3 years)

Designing surveys and other quantitative measurement instruments for academic purposes Data processing for large-scale databases, statistical analyses and reporting Integrated System of Academic Evaluations 360° (design and implementation of multiple academic evaluations) Institutional Evaluations and Quality Assurance (compiling data and writing institutional reports for accreditation/re-evaluation) @Department of Academic Evaluation and Quality Assurance

C

Psychologist

CF Policlinic

Sep 2008 - Oct 2011 (3 years 2 months)

Conducted psychological assessments for railway safety personnel, focusing on evaluating cognitive functioning, emotional stability, attention, reaction time, and behavioral fitness. Utilized standardized psychometric instruments and structured clinical interviews in accordance with national occupational health and safety standards to determine psychological suitability for high-responsibility roles. Provided individual counselling at CF Hospital using a Cognitive Behavioural Therapy (CBT) approach, delivering structured, goal-oriented therapy to patients coping with anxiety, depression, adjustment disorders, and work-related stress; developed tailored treatment plans, facilitated psychoeducation, and employed evidence-based techniques to p

About

Detail

Timeline

Résumé