KP Phounsavath
About
Detail
Senior Virtualization Engineer | VMware & Nutanix Certified | Problem Solver | Critical Thinker | Tech Whisperer
Atlanta, Georgia, United States
Résumé
Jobs
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Senior Virtualization EngineerAHEADApr 2026 - Current (7 months)- Virtualization EngineerAHEADJun 2025 - Apr 2026 (11 months)• Delivering the best in class Tier-2/Tier-3 technical support for complex VMware and Nutanix environments, executing advanced troubleshooting, and root cause analysis to ensure infrastructure stability and continuous business operations.
• Administering the maintenance of virtualized infrastructures, including change management, planned/emergency upgrades, and patching across Dell, HPE, SuperMicro, and Cisco UCS server platforms.
• Troubleshooting, resolving, and optimizing performance and configuration issues across virtualization platforms and server hardware, ensuring alignment with best practices and strict adherence to SLAs.
• Coordinating with cross-functional teams and clients to implement approved change, rollback, a - Digital Workspace EngineerAHEADJun 2024 - Jun 2025 (1 year 1 month)Effectively engineering solutions and solving issues related to the following technologies while providing the best in class customer experience in the following areas:
• Virtualization: VMware, VDI (Horizon, Citrix), Nutanix
• Cloud: AWS, Azure
• Storage: NetApp, Pure
• Backups: Veeam, Datto, Dell Avamar, Rubrik
• Disaster Recovery: Zerto
• Operating Systems: Microsoft Windows Servers, Linux
• Server Hardware: Cisco UCS, Dell, Super Micro - Team Lead, Technical Support & OperationsHorizonIQOct 2022 - May 2024 (1 year 8 months)INAP rebranded as HorizonIQ
• Exemplified leadership by actively engaging in case resolution alongside team members, offering real-time guidance and on-the-job training. This approach directly contributed to achieving targeted goals, including increased efficiency and increased customer satisfaction.
• By actively participating in case resolution and providing on-the-go training, the team achieved a 15% increase in case closure rates within the first quarter and customer satisfaction by 20%.
• Drove ongoing enhancements to processes and documentation pertaining to cloud services, ensuring efficiency, reliability, and scalability within the infrastructure landscape.
• Developed comprehensive Method of Procedure (MOP) docu - Senior Systems AdministratorHorizonIQDec 2019 - May 2024 (4 years 6 months)• Monitored, troubleshot, analyzed, and resolved complex issues related to Windows Server, Hyper-V, VMware vSphere, Openstack/Linux, Network systems, and Storage solutions.
• Planned, installed, configured, and managed server infrastructures for high availability and performance.
• Troubleshot and resolved various server issues with Dell and Super Micro server hardware.
• Managed VMware infrastructure hosting environment with ESXi servers and virtual machines.
• Administered firewalls, switches, and load balancers.
• Backup & Storage administration across multiple platforms such as NetApp, Commvault, Nimble, Pure, Zerto, and Veeam. - Systems AdministratorHorizonIQSep 2017 - Dec 2019 (2 years 4 months)• Achieving high level of client satisfaction solutions by identifying and solving problem cases daily, working on complex incidents affecting up to hundreds of thousands of users across the globe
- Field Services SpecialistLeapfrog ServicesJan 2015 - Sep 2017 (2 years 9 months)• Provided next level face to face onsite/deskside support for multiple clients which includes diagnosing, and resolving various issues related to user workstations, servers, printers, wireless, or any other technical equipment
• Recorded, updated, and documented requests within the company ticketing system
• Documenting and applying procedures for various troubleshooting steps and processes
• Researched and documented difficult to complex issues and providing solutions
• Assisted with the installation, configuration, backup, data transfer, and any usability of client machines within company standards and client specifications
• Worked with multiple vendor support to resolve issues with various user equipment and se - Helpdesk/Onsite Service AnalystLexicon Technologies IncOct 2013 - Dec 2014 (1 year 3 months)• Diagnosed and resolved technical hardware and software issues related to point-of-sale equipment, computers, and laser printers.
• Provided support for incident resolutions reported to the service desk
• Performed initial assessments, research, and triage to issues
• Provided On-Site Field Support for End-Users and Field Technicians
• Created working processes for equipment that are repaired in the facility - SSenior TechnicianSwiftProtechOct 2012 - Oct 2013 (1 year 1 month)• Manufacturing, building, and imaging industrial PC workstations (Class I & II specs) and kiosks
• Setting up routers & switches and remote connectivity.
• Servicing technical support calls and helping with RMA requests.
• Repaired displays, touch screens, computers, panel PC's and printers.
• Sales calls and setting up IT contract services. - Field Services TechnicianVirtucom IncOct 2007 - Oct 2012 (5 years 1 month)• Provided technology services to various entities, with a focus on school systems.
• Built, imaged, set up, troubleshot, and repaired PCs, laptops, servers, and printers.
• Managed time efficiently to meet client needs and satisfaction.
• Maintained an organized log and list of required repairs and inventory..
Education
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- Network Systems, Network SystemsHerzing UniversityAtlanta
- VMware Course, vSphere 7: Optimize & ScaleStanly Community College SCC