KP Phounsavath

KP Phounsavath

About

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Senior Virtualization Engineer | VMware & Nutanix Certified | Problem Solver | Critical Thinker | Tech Whisperer
Atlanta, Georgia, United States

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Résumé


Jobs verified_user 0% verified
  • AHEAD
    Senior Virtualization Engineer
    AHEAD
    Apr 2026 - Current (5 months)
  • AHEAD
    Virtualization Engineer
    AHEAD
    Jun 2025 - Apr 2026 (11 months)
    • Delivering the best in class Tier-2/Tier-3 technical support for complex VMware and Nutanix environments, executing advanced troubleshooting, and root cause analysis to ensure infrastructure stability and continuous business operations. • Administering the maintenance of virtualized infrastructures, including change management, planned/emergency upgrades, and patching across Dell, HPE, SuperMicro, and Cisco UCS server platforms. • Troubleshooting, resolving, and optimizing performance and configuration issues across virtualization platforms and server hardware, ensuring alignment with best practices and strict adherence to SLAs. • Coordinating with cross-functional teams and clients to implement approved change, rollback, and testing plan
  • AHEAD
    Digital Workspace Engineer
    AHEAD
    Jun 2024 - Jun 2025 (1 year 1 month)
    Effectively engineering solutions and solving issues related to the following technologies while providing the best in class customer experience in the following areas: • Virtualization: VMware, VDI (Horizon, Citrix), Nutanix • Cloud: AWS, Azure • Storage: NetApp, Pure • Backups: Veeam, Datto, Dell Avamar, Rubrik • Disaster Recovery: Zerto • Operating Systems: Microsoft Windows Servers, Linux • Server Hardware: Cisco UCS, Dell, Super Micro
  • HorizonIQ
    Team Lead, Technical Support & Operations
    HorizonIQ
    Oct 2022 - May 2024 (1 year 8 months)
    INAP rebranded as HorizonIQ • Exemplified leadership by actively engaging in case resolution alongside team members, offering real-time guidance and on-the-job training. This approach directly contributed to achieving targeted goals, including increased efficiency and increased customer satisfaction. • By actively participating in case resolution and providing on-the-go training, the team achieved a 15% increase in case closure rates within the first quarter and customer satisfaction by 20%. • Drove ongoing enhancements to processes and documentation pertaining to cloud services, ensuring efficiency, reliability, and scalability within the infrastructure landscape. • Developed comprehensive Method of Procedure (MOP) documents to establish s
  • HorizonIQ
    Senior Systems Administrator
    HorizonIQ
    Dec 2019 - May 2024 (4 years 6 months)
    • Monitored, troubleshot, analyzed, and resolved complex issues related to Windows Server, Hyper-V, VMware vSphere, Openstack/Linux, Network systems, and Storage solutions. • Planned, installed, configured, and managed server infrastructures for high availability and performance. • Troubleshot and resolved various server issues with Dell and Super Micro server hardware. • Managed VMware infrastructure hosting environment with ESXi servers and virtual machines. • Administered firewalls, switches, and load balancers. • Backup & Storage administration across multiple platforms such as NetApp, Commvault, Nimble, Pure, Zerto, and Veeam.
  • HorizonIQ
    Systems Administrator
    HorizonIQ
    Sep 2017 - Dec 2019 (2 years 4 months)
    • Achieving high level of client satisfaction solutions by identifying and solving problem cases daily, working on complex incidents affecting up to hundreds of thousands of users across the globe
  • Leapfrog Services
    Field Services Specialist
    Leapfrog Services
    Jan 2015 - Sep 2017 (2 years 9 months)
    • Provided next level face to face onsite/deskside support for multiple clients which includes diagnosing, and resolving various issues related to user workstations, servers, printers, wireless, or any other technical equipment • Recorded, updated, and documented requests within the company ticketing system • Documenting and applying procedures for various troubleshooting steps and processes • Researched and documented difficult to complex issues and providing solutions • Assisted with the installation, configuration, backup, data transfer, and any usability of client machines within company standards and client specifications • Worked with multiple vendor support to resolve issues with various user equipment and services. • Recommended, pe
  • Lexicon Technologies Inc
    Helpdesk/Onsite Service Analyst
    Lexicon Technologies Inc
    Oct 2013 - Dec 2014 (1 year 3 months)
    • Diagnosed and resolved technical hardware and software issues related to point-of-sale equipment, computers, and laser printers. • Provided support for incident resolutions reported to the service desk • Performed initial assessments, research, and triage to issues • Provided On-Site Field Support for End-Users and Field Technicians • Created working processes for equipment that are repaired in the facility
  • S
    Senior Technician
    SwiftProtech
    Oct 2012 - Oct 2013 (1 year 1 month)
    • Manufacturing, building, and imaging industrial PC workstations (Class I & II specs) and kiosks • Setting up routers & switches and remote connectivity. • Servicing technical support calls and helping with RMA requests. • Repaired displays, touch screens, computers, panel PC's and printers. • Sales calls and setting up IT contract services.
  • Virtucom Inc
    Field Services Technician
    Virtucom Inc
    Oct 2007 - Oct 2012 (5 years 1 month)
    • Provided technology services to various entities, with a focus on school systems. • Built, imaged, set up, troubleshot, and repaired PCs, laptops, servers, and printers. • Managed time efficiently to meet client needs and satisfaction. • Maintained an organized log and list of required repairs and inventory..
Education verified_user 0% verified
  • Herzing UniversityAtlanta
    Network Systems, Network Systems
    Herzing UniversityAtlanta
  • Stanly Community College SCC
    VMware Course, vSphere 7: Optimize & Scale
    Stanly Community College SCC
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