Lalit M.

Lalit M.

About

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Sr. Business /Professional Recruiter
Chandigarh, India

Timeline


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Job
school
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Résumé


Jobs verified_user 0% verified
  • Amerit Consulting
    Sr. Business /Professional Recruiter
    Amerit Consulting
    May 2012 - Current (14 years 4 months)
    Work extensively in an MSP/VMS recruitment model on platforms such as Beeline, FieldGlass, IQNavigator, StaffEnbaler, WAND and coordinating recruiting activities with MSP onsite personnel. Participate in conference calls with Client Hiring Managers regarding job requisitions and vetting out required technology skillsets as well as soft skillsets related to team and work environment. Proactively involve in client communication towards coordinating interviews / offers and towards background / drug check status for upcoming candidate hires. Assisted with training of new sourcers who joined our team, always available to help in developing co workers. Review profitability sheets that also involved reviewing contractor timesheets
  • Spectraforce Technologies
    Client Delievery Lead
    Spectraforce Technologies
    Feb 2010 - May 2012 (2 years 4 months)
    Provided full life cycle recruiting by sourcing, interviewing and placing professionals for temporary, contract and permanent positions after negotiating salaries and hourly rates. Acting as a mentor for the people under my team and guiding them through their queries and problems. Sourcing candidates through searches, job postings on the Internet, employee referrals, candidate referrals, in-house database, reference and background checks, cold calling and personal Network. Sourcing into companies by mapping out the organizations management and division structure. Developed, drove and executed comprehensive search strategies to recruitsenior and niche candidates. Approaching and qualifying identified candidates. Actively involved in ta
  • HCL bpo
    Process Trainer
    HCL bpo
    Mar 2008 - Aug 2009 (1 year 6 months)
    Handling difficult queries, assisting team members in resolving an unusual situation to customer satisfaction. Ensuring complete and correct resolution for the customer queries. Mentoring the new hires during their transition phase. Improving overall quality of service and increasing customer delight levels Achieving overall productivity and service level targets of the team. Monitoring and maintaining quality of interaction with customers Handling escalated calls. Identifying the training requirements of each Team Member and providing for the same in the appraisal sheets. Conducting a daily team briefing/debriefing before and after the shifts respectively.
  • Genpact
    Process Associate
    Genpact
    Jun 2007 - Feb 2008 (9 months)
    To ensure full customer satisfaction & meeting the Matrix as mentioned in Contract at the time of Processing & Quality Check for Certificate of Insurance, by proving all information accurately. To work as an effective team player and participating in all activities relating to the team. Maintaining healthy competition among teams across the floor and trying to excel in all areas possible, Coordinating with the team to ensure task completion within time lines. Taking initiatives like providing valuable suggestions as to prepare quizzes for the team. Creating new Module for the Process to overcome issue. Attending Client Calls and sharing knowledge with team.
  • Wipro BPO
    Team Lead
    Wipro BPO
    Nov 2006 - Apr 2007 (6 months)
    Responsible for providing tech support to UK Customer in Troubleshooting BroadBand . Providing technical assistance to the team members ensuring an appropriate resolution provided to the customer. Providing guidance and encouraging new team members in the team to make sales. I am helping team members for issues with the tools. Taking initiatives by searching new parts and finding their compatibility with system and explaining its need to the customers. Providing technical help to the customers ensuring proper and timely resolution is provided been a paid support making them understand their money is been worth it. Considering the fact the department is a paid support so every customer who calls in is a new opportunity to make a sale and a n
  • S
    Team Lead
    Spice Telecom
    Sep 2004 - Dec 2005 (1 year 4 months)
    Handles a group of agents (usually 10–20) and is responsible for performance, quality, and daily operations. Train new joiners on process & tools. Provide feedback on call quality. Listen to call recordings. Ensure agents follow scripts & compliance rules, Handle escalations from customers.
Education verified_user 0% verified
  • Symbiosis Institute of Management Studies
    PGDBA, HR
    Symbiosis Institute of Management Studies
    Jan 2008 - Jan 2010 (2 years 1 month)
  • Punjab University
    BA, english,maths,science
    Punjab University
    Jan 2002 - Jan 2005 (3 years 1 month)
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