Operations Support Specialist
IKEA Supply (Malaysia) Sdn Bhd
Apr 2019 - May 2023 (4 years 2 months)
• Operations preparations, including ESP tender, ramp up, training, routines, and quality management. • Coordinates follow up on all service level related issues; initiates and drives all necessary actions to improve product availability for store. • Supervise, coach, and follow up the activities of the External Service Provider in the unit to fulfil defined objectives and goals for the operations, keeping always in focus the needs of the retail store and of the impact on the total supply chain. • Analyze logistic processes, identify opportunities for improvement and optimize the local working methods (including supporting systems) to reach/keep excellence in running unit operations are met according to IKEA IWAY Standard. • Oversee wa