Angela Huettinger

Global Vice President, Customer Success

SecurityScorecard

Mar 2026 - Current (6 months)

Senior executive leading renewals, customer success management, support, and professional services. Responsible for the end to end customer experience driving value delivery, customer retention and growth for SecurityScorecard's global customers.

Vice President, AppSec and DataSec Customer Success Americas

Thales Cybersecurity Products

Apr 2024 - Mar 2026 (2 years)

Imperva was acquired by Thales in December 2023. This role is a post acquisition senior leadership role expanding product coverage to include the entire legacy Thales and legacy Imperva product portfolios. Overseeing 70 customer success management and value added services engineers delivering customer value in support of gross and net revenue retention across Americas (LATAM and Canada). Functional leader for global customer success management strategy and execution, as well as organizational transformation following acquisition.

Vice President, Americas Customer Success

Imperva

Aug 2023 - Apr 2024 (9 months)

A role expansion that resulted from an organizational structure change that aligned all customer success functions regionally in order to be closer to the customer, essentially a Chief Customer Officer role for the Americas. Executive leadership role overseeing end-to-end customer experience for Americas region, including Customer Success Management, Technical Support, and Value Added Services (recurring revenue services organization), managing 100+ professionals and driving strategic alignment across security product portfolios.

Vice President, Global Customer Success Management

Imperva

Aug 2022 - Aug 2023 (1 year 1 month)

Global leader for a team of enterprise, scaled and digital customer success managers as well as customer success operations. Together with the leaders on my team, we transformed the customer success management organization from a primary focus on escalation management to one that is data driven, customer obsessed, value driving business that positively impacts the company's gross and net retention attainment.

Vice President, Global Customer Experience

AppDynamics

Apr 2022 - Aug 2022 (5 months)

Promotion to senior executive accountable for global customer experience division. A 450+ member organization across Operations, Education, Services, Support, and Success teams worldwide, with responsibility for $750M ARR portfolio. -Delivered best in class Net Revenue Retention and Renewal Rates -Led seamless post-acquisition integration -Deployed machine learning models to predict customer churn risk with 85% accuracy, enabling targeted intervention strategies that reduced unplanned churn by 22%

Global Vice President of Customer Success

AppDynamics

Sep 2021 - Aug 2022 (1 year)

Promotion to global functional leader of the customer success management team of 60+ professionals

Regional Director, Customer Success Americas Central

AppDynamics

Sep 2020 - Oct 2021 (1 year 2 months)

Lead team of 12 customer success managers and 1 manager, overseeing a portfolio exceeding $115M ARR -Champion adoption of a prescriptive customer engagement framework, facilitating a transition from reactive to proactive methodologies. -Cultivate and nurture cooperative, supportive, and trusting relationships across departments (e.g., Sales, Consulting, PreSales Engineers, Product, Product Support), enhancing the value delivered to both internal and external stakeholders. Evidenced by rise in requests for customer success coverage

Senior Customer Success Manager

Box

Jun 2019 - Sep 2020 (1 year 4 months)

Consulting leading Fortune 250 companies through their digital transformation by empowering them to do more, more quickly and more efficiently with their cloud content. Advise all lines of business including executives and knowledge workers to identify how Box can accelerate and amplify their strategic initiatives.

Customer Success Leader

Bitmovin

Jul 2018 - Jun 2019 (1 year)

Data driven design of a brand new, world-class customer success organization from the ground up. Infusing the organization with energy, passion and perspective on how to improve the customer experience, increase customer loyalty and expand the customer relationship at scale. All with the goal of delighting and advocating for our customers around the globe. Bitmovin: YC15

Client Success Manager, Cloud and Analytics

IBM

Apr 2017 - Jun 2018 (1 year 3 months)

Subject matter expert for Watson Analytics and the greater Business Analytics portfolio as well as manage multi-million dollars in annual recurring client revenue. Clients span both public and private sector, various industries and includes Fortune 500 companies.

Manager, Client Success Team, Watson Analytics

IBM

Oct 2016 - Apr 2017 (7 months)

Build and coach a team whose expertise is a hybrid of both technical and sales skills. In addition, instituting practices and processes to increase the speed to insight and scaleability of this critical role. Our mission is to provide post-enrollment support to ensure clients at the worldwide level are actively using all of their entitlements, vet and test client use cases, secure client references, identify growth opportunities to grow the Watson Analytics and IBM Analytics footprint. All in an effort to ultimately ensure client retention.

Watson Analytics Specialist

IBM

Feb 2015 - Oct 2016 (1 year 9 months)

What is Watson Analytics: A smart data discovery solution designed to bring the power of data-driven decision making to all business professionals. My Role: I have the distinct pleasure of partnering with Watson Analytics users to understand their needs and goals and then help them achieve them. It is so rewarding to be a part of all that our clients are able to accomplish as they become empowered. This empowerment comes from identifying patterns and profiles hidden in their data that, when uncovered, results in actionable insights that allows them to truly transform their organization. This is the way to challenge the status quo, disrupt the competition and promote the growth and viability of your organization. The successes I've witne

Senior Solutions Specialist, Global Academic Programs

IBM

Jul 2014 - Feb 2015 (8 months)

I have the unique opportunity to positively impact the higher education vertical and, consequently, our future. By helping clients in higher education conceptualize how leveraging IBM SPSS Predictive Analytics can uncover correlations that may not be inherently obvious, we can provide line of business users with insights that lead to actionable solutions for resolving common business issues including: student/staff/faculty retention, donor management, enrollment management and much more. The MAP and SMART programs, which I manage, are designed to develop a future workforce that is adept not only in mining data but can also effectively communicate findings. Cultivating these skills in future leaders is imperative to facilitating collab

Strategic Alliances Marketing Manager

National Association of REALTORS

Nov 2012 - Jul 2014 (1 year 9 months)

Synopsis: Foster member affinity to Strategic Alliances, REALTOR Benefits® Program to increase Program participant and consequently drive sales for nearly thirty (30) industry-leading Partner companies. Developed targeted marketing campaigns that include print, digital and social media, to encourage member awareness and affinity with the Program resulting in increased program participation. In addition to serving NAR members by being a valuable member resource, program usage is instrumental in helping to keep membership dues low. • Create and maintain reporting analytics to gauge success of marketing initiatives • Elevate brand awareness to promote member use of program offers (e.g. develop program tag-line) • Develop and execute targeted p

Marketing Communications & Research Manager

KeyImpact Sales Systems

Feb 2012 - Oct 2012 (9 months)

Synopsis: Drive sales of products and services through research and marketing insights and targeted, customer specific sales presentations. In addition, lead corporate communication efforts to enhance company culture. • Plan, direct and implement marketing communications activities internally and externally • Liaise with executive leadership team to ensure strategic messages are communicated consistently, effectively and efficiently across segmented target audiences • Produce and/or liaise with agencies to produce relevant, impactful public relations materials, advertising, and marketing collateral • Gather and analyze data to provide insight on competitor and customer activity • Research and analytics of targeted customer product purchases

Manager Customer Marketing-Commercial Chain Division

KeyImpact Sales Systems

Sep 2010 - Feb 2012 (1 year 6 months)

Synopsis: Analyze market data and trends to create compelling marketing content to support sales and identify arenas within which we should expand. • Execute SWOT analyses • Conduct market research of foodservice industry trends • Research and analytics of targeted customer product purchases and menu offerings • Develop targeted marketing campaigns for both KeyImpact and Principals • Create customer specific sales presentations focused on clearly communicating a value proposition to individual chain and principal customers. • Attend and participate in chain account and Principal presentations • Cultivate relationships with Principals sales and marketing teams as well as with the chain account R&D, marketing and related functions • Support K

Realtor

CENTURY Affiliated

May 2007 - Jan 2013 (5 years 9 months)

My real estate career grew out of a passion for helping people. I began with Coldwell Banker Leader, who eventually merged with Century 21 Affiliated. I thoroughly enjoyed being a trusted source for my clients during the buying and selling process, which is often frustrating, confusing and challenging. It was a wonderful feeling to be able to set my clients at ease and help them focus on the excitement of what they were embarking on. There is truly no other career in the world like it and I'm honored to have had the pleasure to serve in the capacity that I did and to have a hobby that allowed me to gain a unique perspective and knowledge base that has served me well throughout my professional career.

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Manager, Meetings and Events

IPC Association Connection Electronics Industries

Nov 2004 - Sep 2010 (5 years 11 months)

• Principal planner on meetings, conferences and tradeshows ranging in size from 5 to 8,000: Site search and selection, Budget planning, Contract negotiation, Meeting flow and room assignment, Food and Beverage specifications, Audio Visual specifications, Temporary staffing, Housing, Registration • Troubleshoot problems (i.e. suggest alternate room sets to promote attendee interaction) • Successfully negotiate contracts with hotels and vendors to minimize liability and exposure • Reduce event expenses by average of twenty-five percent • Liaise and provide succinct, direct accurate information to event partners and staff • Streamline processes to increase productivity • Plan and execute events with team collaboration that align with

Angela Huettinger

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