Julio Lemes

I’m a global service operations leader with experience across the Americas and EMEA, focused on building scalable service models and leading teams through complex, challenging and evolving environments.Across my career at Agilent, I’ve deliberately taken on roles that required navigating change — from operating model evolution and cross‑country alignment to digital transformation — always with a strong focus on Customer Experience (CX), Employee Experience (EX), and sustainable performance.I’m most energized in environments where leadership means learning quickly, making thoughtful trade‑offs, and solving challenging problems that matter. I enjoy working at the intersection of people, process, and technology, and I’m particularly effective when helping teams bring clarity, momentum, and trust to ambiguous or high‑stakes situations.Today, I lead service contact center operations in EMEA South, managing teams across different countries and functions. I partner with global and regional stakeholders across contact centers, field service and commercial teams to strengthen operating models, support transformation initiatives, and build future‑ready talent.