Bruce Jacobs

Vice President - Global Rimini Custom Support Solutions

Rimini Street

Jan 2026 - Current (8 months)

Lead the global Rimini Custom Support Solutions function, focused on enabling structured, repeatable support for complex, enterprise software beyond the core portfolio. Set direction and provide governance across the full Custom lifecycle, including product intake, technical evaluation, certification, qualification, pricing, and resourcing, working in close partnership with sales, product, and delivery leadership to ensure Custom offerings are commercially viable, supportable, and scalable. Play a key role in enabling sales execution by bringing clarity to how Custom offerings are positioned, qualified, and delivered - helping complex opportunities move from concept to execution with greater confidence and predictability. The role builds

Senior Director - Rimini Custom

Rimini Street

Sep 2025 - Dec 2025 (4 months)

Partnered with regional and global stakeholders to help scale Rimini Custom across APAC, supporting complex, standard enterprise software outside the core portfolio. Collaborated with sales, product, and delivery teams on product intake, assessment, and qualification, helping introduce greater structure around intake, pricing, and resourcing for high‑complexity opportunities. The focus was on enablement and alignment - supporting teams, improving consistency, and contributing to Rimini Custom’s progression from execution to a more repeatable operating model.

Director Rimini Custom

Rimini Street

Jun 2024 - Aug 2025 (1 year 3 months)

Contributed to the establishment of Rimini Custom as a viable support model for enterprise software beyond the standard portfolio. Worked closely with sales, architects, and delivery teams on early stage product and opportunity assessment, supporting complex pre‑sales engagements and feasibility evaluation across highly customised and enterprise environments. This role focused on collaboration, learning, and shaping early approaches to scope, risk, and long‑term supportability that informed the evolution of the Custom model.

Director APAC - Application Support

Rimini Street

Sep 2019 - Jun 2024 (4 years 10 months)

Senior leader in the APAC region responsible for the delivery and management of third‑party enterprise application support across multiple geographies, including Australia, New Zealand, Japan, Korea, Taiwan, India, Singapore, Malaysia, and New Caledonia. Led regional managers, global patch development, and application managed services teams, with responsibility for 70–100 permanent staff and 30–50 contractors. Reported directly to the Vice President and Group Vice President, with ownership of the APAC budget and financial targets. Oversaw 24×7×365 support delivery for mission‑critical enterprise platforms including Oracle E‑Business Suite, PeopleSoft, Siebel, JD Edwards, Oracle Communications, Oracle Retail, Oracle Customer Care & Billing

National Manager - Application & Professional Services

NEC Australia

Feb 2019 - Sep 2019 (8 months)

National accountability for Applications & Testing Services, Business Technology Architecture & Consulting, Professional Services, Managed Services, and Biometrics Solutions across NEC Australia. Led national heads and senior leaders responsible for project delivery, consulting, professional services, managed services, and biometrics implementations, with responsibility for 100+ permanent staff and ~80 contractors, full P&L ownership, and executive reporting to the NEC Executive Director. Owned service standardisation and go‑to‑market strategies across enterprise ecosystems including Oracle, Microsoft, IBM, MuleSoft, Genetec, and biometric platforms, ensuring relevance across government and enterprise customers. Drove profitable growth, pi

Program Director - Training Information System Transformation

NEC Australia

Jun 2018 - Mar 2019 (10 months)

Directed a $10M+ enterprise transformation program for the Victorian Department of Education and Training, leading cross‑functional delivery teams (~50 resources) across applications, infrastructure/cloud, data migration, BI/reporting, and compliance. Accountability for governance, financial management, risk resolution, and senior stakeholder engagement, reporting into NEC executive leadership in Australia and Japan.

National Solution Manager

NEC Australia

Apr 2018 - Aug 2018 (5 months)

Accountable for defining and executing the national support and managed services strategy, spanning break/fix maintenance through to full managed services across NEC’s solution portfolio. Led service innovation, pricing models, compliance, and operational enablement, supporting growth in service attach and expansion of managed services across Oracle, Microsoft, and IBM platforms.

Delivery Management – Enterprise Delivery & Managed Services

NEC Australia

Jan 2013 - Apr 2018 (5 years 4 months)

Held progressive delivery leadership roles across enterprise project delivery and managed services, supporting Australia‑wide operations spanning South Australia, Victoria, Western Australia, and national accounts. Managed portfolios of 65+ projects and managed service contracts, leading cross‑functional teams of up to 70 FTE, with full P&L, budgeting, forecasting, and service performance accountability. Delivered solutions across Oracle (E‑Business Suite, Middleware, BI), Microsoft, IBM, MuleSoft, and Genex, partnering with sales on tenders, pipeline growth, and executive presentations.

Senior Consultant / Team Lead

NEC Australia

Aug 2012 - Mar 2013 (8 months)

Relocated to Australia and engaged by NEC as a senior Oracle consultant on a high‑profile enterprise engagement with Santos, initially delivering as an individual contributor. Within months, stepped into team lead responsibilities, leading delivery across the project lifecycle and successfully delivering outcomes that directly supported NEC securing the subsequent managed services contract. Following project delivery, transitioned into the Service Delivery Manager role for the account, with responsibility for service execution, customer engagement, and operational stability at state level. Provided delivery and technical leadership across Oracle E‑Business Suite environments spanning Finance, HR, and Supply Chain, working closely with NEC l

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Practicing General Manager

iFactory Consulting

Dec 2011 - Aug 2012 (9 months)

Member of the executive leadership team with responsibility for commercial management, P&L ownership, delivery governance, and customer relationships across enterprise consulting and managed services engagements. Supported growth through pipeline development and executive customer engagement, representing the business at global Oracle forums and feeding technology direction into longer‑term strategy.

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Solution Architect

iFactory Consulting

Dec 2010 - Dec 2011 (1 year 1 month)

Led solution architecture across complex Oracle implementations, covering systems architecture, integration design, service‑oriented architecture, and platform evaluation. Drove feasibility assessments and POCs across Oracle E‑Business Suite, SOA Suite 11g, WebLogic, BPEL/OSB, OBIEE, and BI.

ERP Manager

WesBank

Jan 2008 - Jan 2010 (2 years 1 month)

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Delivery Manager & ERP Manager

iFactory Consulting

Aug 2007 - Dec 2010 (3 years 5 months)

Held concurrent leadership responsibilities overseeing enterprise delivery across multiple customers while acting as ERP Manager for WesBank, a Tier‑1 financial services organisation. Owned large‑scale Oracle E‑Business Suite environments spanning Finance, HR, Supply Chain, Performance Management, and Self‑Service, supporting 6,000+ users across South Africa, Australia, and the UK. Led multidisciplinary teams delivering production support, upgrades, enhancements, and integrations across Oracle EBS (11.5.x → R12), Hyperion, Middleware/SOA, and Enterprise Content Management, with accountability for service performance and commercial outcomes.

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Senior Technical Consultant / Team Lead

iFactory Consulting

May 2004 - Aug 2007 (3 years 4 months)

Progressed from technical consultant to team lead, delivering Oracle E‑Business Suite implementations and upgrades across financial services, insurance, government, mining, manufacturing, and logistics sectors. Delivered technical capability across Oracle Forms/Reports, PL/SQL, BI/XML Publisher, Discoverer, Workflow, AME, Fast Formula, integrations, and large‑scale data migration, while mentoring junior consultants.

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