Scott Meis

With over 25 years of experience in healthcare, business development, and customer success, I serve as Director of Delivery Excellence at Press Ganey, where I lead strategies that strengthen client relationships, resolve complex challenges, and drive long-term retention.

I specialize in both reactive and proactive client support. On the reactive side, I lead high-priority escalations by aligning key stakeholders, establishing clear communication strategies, and driving issues through resolution with a strong focus on root cause analysis. Proactively, I oversee client health initiatives, including regular business reviews and remediation planning, to improve outcomes, enhance client experience, and mitigate risk.

I partner closely with Market Presidents and cross-functional teams to identify and address account risks, ensuring alignment across growth, delivery, and advisory functions. My role requires deep collaboration with product and engineering teams to translate client feedback into actionable improvements and reduce friction across the organization.

A core focus of my work is driving Root Cause Analysis (RCA) efforts to uncover systemic challenges, inform continuous improvement, and elevate delivery performance at scale.

My expertise spans account management, client success, revenue cycle management, patient access, and patient engagement. I bring a data-driven approach, leveraging tools such as Salesforce and EMR/EHR systems, combined with strong leadership and communication skills to connect patients, providers, and payers—ultimately simplifying and improving the healthcare experience.