Shay Troisi
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Customer Service, Operations and Sales Expert
Miami, Florida, United States
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Full-time jobs
Résumé
Jobs
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Customer Service ManagerThe Noli ShopMay 2025 - Current (1 year 5 months)Oversee customer support operations via Gorgias, managing high volumes of inquiries across multiple channels. Resolved escalated complaints involving fulfillment delays, damaged items, and sizing concerns. Collaborated with warehouse and operations teams to address inventory and shipping discrepancies. Utilized Shopify and Returnly to process refunds, exchanges, and replacement orders efficiently. Monitored daily order flow, proactively communicating with customers regarding backorders and stock issues. Delivered exceptional support for VIP customers to enhance retention and loyalty. Analyzed customer feedback and return data, identifying quality control issues to inform product decisions.- Operations & Customer ServiceThe RealRealNov 2022 - Jul 2025 (2 years 9 months)Provide elite customer service to new and repeat consignors. Explain in detail the main factors on how we price, market trend data, and payout process. Train new coordinators on TRR Drop off experience script. Motivate and manage account luxury managers to ensure delivery of exceptional customer service experience. Troubleshoot any consignor issues, missing item, returns, warehouse mistakes. Update ALMs on new promotions, policies and procedures.
- ME-commerce Customer Service CoordinatorMansur GavrielMar 2015 - Apr 2018 (3 years 2 months)
- Sales ManagerMarc JacobsMar 2015 - Feb 2016 (1 year)- Educate new customers on the brand, inspiration and history. - Develop new clientele book through outreach and networking - Routinely provide clients with seansonal look books and pull items of interest for instore consultation and fitting - Regular client follow ups to ensure complete satisfaction
- SSales SupervisorStella McCartney AdidasJan 2015 - Jan 2016 (1 year 1 month)- Provide customers with excellent service in every area of the store while informing them of the latest trends and building a lasting relationship - Meet or exceed selling goal average for each fiscal month by building and maintaining an accurate, organized and effective client book - Participate in keeping the selling floor to operational and visual standards - Adhere to loss prevention guidelines and following all procedures for ringing up sales - Assisted with the opening of store in Aventura Mall (top 10 mall in the U.S)
- XFashion InternXY:XXJan 2014 - Jan 2015 (1 year 1 month)-Ran social media content (Instagram, facebook, snapchat) -Coordinated impromptu shots -Curated material that represented the brands aesthetic -Updated content regularly -Created a CRM database from internet sales -Assisted in creative meeting with color forecasting and material selection
- Sales Consultant / Social Media ManagerLF StoresJan 2010 - Jan 2012 (2 years 1 month)- Administer cash receipts and process daily transactions - Style and inform customers of the latest trends, styles and lookbooks - Make lasting relationships with customers that eventually creates a clientele base that is maintained by communicating on a weekly/bi-weekly basis - Direct, design and administer social media communications via Facebook, Twitter and Instagram relating new product information to publicly enhance and promote the LF brand - Design and administer marketing campaigns including street marketing, special events, client events, photo shoots and trunk shows
- Sales AssociateDieselJan 2009 - Jan 2010 (1 year 1 month)- Meet or exceed selling goal average for each fiscal month -Developed and maintained excellent and positive customer relationships/ clientele -Demonstrated exceptional customer service -Recognized for achieving top sales
Education
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- Miami Dade College — Communication Journalism and Related ProgramsMiami Dade CollegeJan 2013 - Dec 2015 (3 years)