Sheroll Teague
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Customer Service Representative/ Processing agent
New York, United States
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Full-time jobs
Résumé
Jobs
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Customer Service RepresentativeGeneral Vision ServicesJun 2024 - Current (2 years 5 months)- Visa and passport AgentCIBTMay 2023 - Apr 2024 (1 year)
- Customer Service RepresentativeRevelJun 2022 - Aug 2023 (1 year 3 months)
- Customer Service RepresentativeAkelius Residential Property ABDec 2019 - Aug 2020 (9 months)- answer resident / tenant telephone calls, e-mails in a courteous and timely manner and ensure superior customer satisfaction - create, input data entry for, and execute work orders for residents with detailed information - dispatch work orders to trades personnel - liaise with Property Management and Leasing Teams - follow up work order completion / Assist with rent reminders/ Capitol projects - manage priority situations in a professional manner - adherence to all company service center metrics. - partake in open communication with the Service Center Team and Management for improvements, suggestions, input who you are - recently completed or working to complete post-secondary education - customer Service/ Call Center experience of one to
- Visa and passport specialistVisaHQMay 2018 - Dec 2019 (1 year 8 months)Work directly with Embassies. Receive, prepare, and submit applications for travel visas to various countries. Provide wide range of support to our clients that include answering telephone calls, emailing, responding to inquires, and using a variety of online applications
- Visa and Passport specialistCIBTvisasMay 2015 - Apr 2018 (3 years)• Provides a high level of service to customers; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions. Analyzes customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
• Takes ownership of process and proactively communicates with customer; resolves issues; adapts communication method to align with customer needs, works collaboratively across departments in order to instill customer confidence and build loyalty. Proactively engages with customers, providing updates, following up, and informing them of any status changes.
• Provides customer service and uses sal
Education
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- Liberal Arts and ScienceBorough of Manhattan Community CollegeJan 2011 - Jan 2014 (3 years 1 month)
- Associate's degree Liberal Arts and Sciences/Liberal StudiesBorough of Manhattan Community CollegeJan 2011 - Jan 2014 (3 years 1 month)