Anthony Potter

Anthony Potter

About

Detail

Head of Mid-Market and Scaled Customer Success
San Diego, California, United States

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Abnormal AI
    Head of Mid-Market and Scaled Customer Success
    Abnormal AI
    Feb 2026 - Current (8 months)
  • Abnormal AI
    Head of Mid-Market Customer Success
    Abnormal AI
    Mar 2025 - Feb 2026 (1 year)
    Currently leading a team of 15+ who own a $100+ million dollar book of business across thousands of Abnormal customers.
  • Sense
    Senior Manager of Customer Success
    Sense
    Aug 2022 - Mar 2025 (2 years 8 months)
    -Highest Retention FY25, Mid-Market
    -Highest Retention FY24, Mid-Market
    -Highest Retention FY23, Mid-Market
    -Presidents Club 2022, 2023, 2025
    -Manager of the year, 2025
  • Sense
    Manager, Customer Success
    Sense
    Feb 2022 - Aug 2022 (7 months)
  • Sense
    Senior Customer Success Manager
    Sense
    Dec 2020 - Feb 2022 (1 year 3 months)
    -Presidents Club 2022
    -Highest Gross Retention Award - 100% Retention 2022
  • TrustYou
    Director of Key Account Management, Americas
    TrustYou
    May 2020 - Dec 2020 (8 months)
  • TrustYou
    Senior Key Account Manager
    TrustYou
    Feb 2020 - May 2020 (4 months)
    -Q1 2019- 136% of quota
    -Q2 2019- 100% of quota
    -Q3 2019- 101% of quota
    -Q4 2019- 235% of quota

    Recognized as the #4 seller globally in 2019.
  • TrustYou
    Key Account Manager
    TrustYou
    Nov 2018 - Feb 2020 (1 year 4 months)
    TrustYou, the world’s largest guest feedback platform, is on a mission to improve the travel experience by finding the right hotel to having the perfect stay. TrustYou is able to do so through the collection and analytics of over 3 million guest reviews, surveys, and social posts to improve and market your hotel to the world.

    Day to day:
    • Responsible for building strong client relationships
    • Maintaining a client base of 50+ with each client ranging from 10-250 hotels
    • Overseeing $1,000,000+ worth of Key Accounts
    • Demonstrating our key features and new products to potential and current clients
    • Investigating the client's needs and turning that into direct revenue
    • Hosting on site trainings and
  • Expedia Inc
    Senior Account Manager
    Expedia Inc
    Oct 2017 - Mar 2018 (6 months)
    Expedia Media Solutions- TravelAds
  • Expedia Inc
    Associate Market Manager, California Central Coast
    Expedia Inc
    Mar 2016 - Oct 2017 (1 year 8 months)
    Covered the Monterey, Carmel, Santa Cruz and Half Moon Bay markets.
  • Expedia Inc
    Market Associate
    Expedia Inc
    Aug 2014 - Mar 2016 (1 year 8 months)
Education verified_user 0% verified
  • Penn State University
    BS, Hospitality Administration/Management
    Penn State University
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.