Executive Vice President & Co Founder
OneTouch Direct
Jan 1999 - Current (26 years 9 months)
OTD is a global company providing contact center services in both the US, Canada and Mexico. Founded in 2003, OTD is privately held, has roughly 2000 employees, 8 locations (Florida, NY, TX,St. Catharines, Ontario and Mexico)and supports multiple languages.
Servicing some of the largest companies in North America, OTD provides inbound and outbound new customer acquisition, customer based marketing, customer service and help desk/tech support. Our value proposition is that we help our clients achieve best in class results by being big enough to manage their volume but small enough to affect the results, treating every client and program as if it were our only.