Senior Loan Servicing Associate
Talmer Bank & Trust Chemical Bank
Jan 2015 - Jan 2016 (1 year 1 month)
Monitored participation loan payments and submission of funds to participating investors while providing general assistance to loan servicing group to streamline and improve day-to-day operations. Coordinated with commercial lenders, loan assistants, and post-closing team to ensure new participations were set up correctly. Updated and validated index rate changes processed and posted quarterly participation fees, and updated participation contact list.
Corrected and updated loan information in computer systems. Assisted servicing group with resolving customer issues. Compiled information for and supported audit activities. Enforced and verified compliance with all bank policies, industry standards, and government regulations
• Met all goals