Cynthia Mérida

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Esss I

State of Florida- Department of Children and Families

Jul 2019 - Apr 2021 (1 year 10 months)

• Worked both on-site and remotely supporting the State of Florida’s public assistance programs.
• Determining eligibility for Food Stamps, Medicaid, and Cash Assistance while ensuring compliance with federal and state regulations.
• Conducted client interviews, verified documentation using government data systems, and processed high-volume caseloads under strict deadlines.
• Maintained accuracy, confidentiality, and adherence to official protocols.
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Customer Service Representative

P.I.A. Insurance, Inc.

Aug 2018 - Jul 2019 (1 year)

• Responded to client inquiries via phone, email, and mail.
• Processed insurance payment while safeguarding confidential financial information.
• Performed administrative duties, including data entry, filing, scanning, and document management.
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Workers Compensation Specialist

Qualified Billing and Collections

Mar 2015 - Oct 2017 (2 years 8 months)

• Prepared and processed legal documents for Workers’ Compensation cases.
• Coordinated with insurance companies, medical clinics, and legal representative to verify authorizations.
Workers Compensation Specialist

Centric Medical Management

Jan 2014 - Nov 2014 (11 months)

• Managed case documentation, calendars, and confidential records.
• Reviewed denials and partial payments, filing appeals per state guidelines.
Customer Service

IGT Glass Hardware

Apr 2013 - Jul 2013 (4 months)

• Assisted customers in person, by phone, and email regarding orders and product status.
• Processed sales orders and maintained updated client database.

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