Cynthia Luther

I am a Customer Success , Reimbursement, and Patient Access professional with more than 10 years of experience supporting ophthalmology and retina practices through reimbursement navigation, onboarding, implementation, and ongoing customer engagement. I specialize in helping providers successfully adopt solutions, overcome payer and access barriers, and deliver measurable value to both patients and practices. My background includes deep experience with benefits verification, prior authorizations, appeals and denials, copay and patient assistance programs, and specialty pharmacy coordination for high-cost ophthalmic therapies. In parallel, I have led customer onboarding, workflow optimization, training, and adoption initiatives—serving as a trusted partner to clinical and administrative teams. Clinically trained as a Certified Ophthalmic Assistant (COA), I bring a unique ability to translate complex payer requirements and technical processes into clear, actionable guidance. I am known for building strong relationships, communicating effectively across teams, and driving successful outcomes in both field-based and remote environments. I thrive in roles that combine customer-facing engagement, problem-solving, and cross-functional collaboration—whether supporting patient access programs, leading implementations, or managing ongoing customer success. My passion is helping teams work more efficiently while ensuring patients receive timely access to the care and therapies they need. Core focus areas: • Field Reimbursement & Patient Access • Customer Success, Implementation & Onboarding • Prior Authorizations, Appeals & Payer Navigation • Specialty Pharmacy & HUB Collaboration • Provider & Staff Education (Virtual & On-site) • Ophthalmology & Retina Care 📍 Open to Field Reimbursement Counselor, Customer Success, Implementation, and Patient Access roles.