Cynthia de León

Cynthia de León

About

Detail

Remote Customer Support Specialist | SDR | Bilingual English–Spanish
Guatemala, Guatemala
Contact Cynthia regarding: 
work
Full-time jobs
Starting at USD1.8k/month
Flexible work
Starting at USD12/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • AvantStay
    Sales Development Representative
    AvantStay
    Oct 2025 - Feb 2026 (5 months)
    Helped drive business growth by identifying opportunities and guiding prospects through early buying decisions. Conducted discovery conversations to identify homeowner goals, revenue challenges, and property qualification criteria. Scheduled qualified meetings for Account Executives, contributing to consistent pipeline development and revenue growth. Managed lead tracking, follow-ups, and detailed activity reporting within Salesforce CRM.
  • R
    Outbound Sales Team Lead
    Royal Caribbean, Conduent
    Dec 2024 - Jul 2025 (8 months)
    Adopted a proactive, problem-solving mindset to determine the needs of agents and effectively support their requests to improve sales and confidence. Collaborated with Workforce Team to provide projected strategies to agents to improve sales and adherence. Assisted the work transition team from Guatemala site to Manila, helping Manila agents with procedures as Outbound Sales agents.
  • R
    Inbound Sales Team Lead
    Royal Caribbean, Conduent
    Jan 2024 - Nov 2024 (11 months)
    Helped maintain agents' KPIs by providing feedback, coaching sessions, and ensuring correct procedures. Assisted the quality team to ensure the results and KPIs were achievable.
  • R
    Outbound Sales Representative
    Royal Caribbean, Conduent
    Apr 2023 - Dec 2023 (9 months)
    Collaborated with Workforce Team for forecast updates and analyzed Royal Caribbean information to share with Inbound process. Mentored new sales representatives on sales techniques and onboard sales conversion rates.
  • R
    Inbound Sales Representative
    Royal Caribbean, Conduent
    Jul 2022 - Mar 2023 (9 months)
    Answered incoming calls from guests, identified needs and provided sales options regarding itineraries, dining plans, etc. Booked Royal Caribbean cruises, achieving a 90% sales conversion rate. Maintain customer satisfaction above 90% and call handling time under 10 minutes.
  • E
    Customer Service Representative
    Enterprise, Conduent
    May 2021 - Jun 2022 (1 year 2 months)
    Answered customer calls for car rental reservations. Provided accurate information on pick up/drop off procedures, prices and upgrades. Assisted customers with rentals and needs.
  • Allied Global
    Trainer
    Allied Global
    May 2016 - Jan 2018 (1 year 9 months)
    Trained agents with soft skills to manage different scenarios and resolve escalated situations. Conducted role-plays and provided performance feedback for troubleshooting.
  • Allied Global
    Trainer
    Allied Global
    Sep 2013 - Apr 2016 (2 years 8 months)
    Assisted agents in developing customer service skills and best communication practices. Conducted final role-play assessments and certifications.
  • Allied Global
    Customer Service Representative
    Allied Global
    Oct 2010 - Aug 2013 (2 years 11 months)
    Assisted customers with mobile phone issues and provided troubleshooting solutions. Maintained detailed notes and ensured one-call resolution. Achieved +90% adherence and customer satisfaction.
Education verified_user 0% verified
  • Universidad de San Carlos de Guatemala
    Civil Engineering
    Universidad de San Carlos de Guatemala
    Jan 2007 - Sep 2010 (3 years 9 months)
    5th semester completed
  • NA
    Primary Education Teacher
    NA
    Jan 2004 - Oct 2006 (2 years 10 months)