Over 10 years of experience in customer-oriented roles and a strong background in technical support and account management.
CustomerService| Technical Support
cyanwolf1177@gmail.comIn my previous roles, some of my daily responsibilities included managing multiple customer inquiries, handling multiple phone lines, troubleshooting software, apps, android and iOS systems, and maintaining high service levels to ensure customer satisfaction and retention. These experiences equipped me with the necessary skills to effectively manage and mitigate risks.
I possess a robust set of skills including, the ability to quickly adapt to different technical tools, empathetic communication, compassion and creative problem solving, critical thinking, complemented by my strengths in process optimization and effective communication. These skills have consistently allowed me to improve customer service process and enhance the overall customer experience.
Core Competencies
● CRM Tools
● Technical Support
● Account Management
● Empathetic
● Organized
● Multi-line phone talent
● Detail Oriented
● Creative Problem Solving
● Customer Support
● Flawless Verbal and Written English
● Windows and Microsoft Software
Accomplishments
-Recipient of The Homer Award for excellent customer support
-Received Employee of The Month for increasing g sales revenue
-Maximized revenue opportunities by encouraging upsells and promoting optional
services, boosting overall sales 15%
-Created advertisements to promote company sales
Contact me at 228-240-6196
