TI & Web Support
Coonorte
May 2010 - Aug 2013 (3 years 4 months)
Provided technical support and troubleshooting for local Windows workstations, ensuring minimal downtime and swift resolution of issues.
Managed and maintained Windows Server 2008, including troubleshooting server-related issues and performing regular updates and backups.
Diagnosed and resolved SQL server issues, ensuring database integrity, performance, and availability.
Implemented and monitored system and server health checks, identifying potential problems before they impacted users.
Conducted root cause analysis for recurring issues on both local workstations and Windows Server 2008, implementing solutions to prevent future occurrences.
Assisted users with software and hardware problems on local Windows stations, delivering timely and