C
Cristopher Feliz Rubio
About
Detail
Santiago Province, Dominican Republic
Résumé
Jobs
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Customer Service SpecialistClover HealthMar 2024 - Jan 2026 (1 year 11 months)• Facilitated initial client consultations by gathering case information, clarifying eligibility criteria, and guiding individuals through service offerings, contributing to higher intake conversion rates and improved client onboarding experiences.
• Leveraged advanced Excel and CRM skills to analyze client data and identify key eligibility factors, streamlining the intake process and improving conversion rates by 15%.- Customer Care SpecialistBlue Cross Blue ShieldJul 2021 - May 2023 (1 year 11 months)We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.
• Negotiated customized financing solutions with merchants by analyzing business requirements and collaborating closely with lending partners, supporting increased deal closure rates and client satisfaction.
• Collaborated with diverse lending partners to structure and negotiate customized financing solutions, analyzing merchant business requirements to boost deal closure rates and enhance client satisfaction. - Appointment SetterRadNetMar 2019 - Mar 2021 (2 years 1 month)RadNet provides diagnostic imaging services through a network of 400 owned and operated outpatient imaging centers.
• Forged and managed lasting client relationships by presenting customized web development and business consulting solutions, driving client retention and sustained revenue growth.
• Collaborated with medical professionals to schedule diagnostic imaging appointments, ensuring accurate patient information capture and adherence to imaging protocols for efficient service delivery.
Education
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- Software DevelopmentITLAJan 20243.9
- Advanced ExcelCourseraJan 2022
- Customer ServiceCourseraJan 2022