Cristobal Muñoz Simunovic

Innovation Director

VEX Robotics

Jul 2018 - Current (6 years 10 months)

- Leading the innovation efforts to develop new value propositions within the Mining, Telco and Forestry Industries in Chile, specifically oriented in Logistics and Automation.

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Architect Consultant

Business Three Zero

Aug 2017 - May 2018 (10 months)

UK - Worked closely with the Exco of a major British Insurance company in defining their purpose and strategic direction, and identifying the culture, values and behaviours needed to shift towards a customer-obsessed organization. Also collaborated with the LT of an Asset Management firm to develop the core leadership capabilities required to drive the future growth and success of the business. - Designed Catapult, an experiential approach to accelerate, scale and embed impactful and sustainable change, which follows a human-centered framework, helping teams within organizations explore, experiment, develop and launch new propositions. - Created client proposals and participated in business development initiatives. - Collaborated in th

Growth Manager

Hiroes

Feb 2017 - Aug 2017 (7 months)

- Defined and developed the growth strategy focused on users and talent acquisition, two-sided market. - Applied design thinking to improve the customer experience, map the customer journey, develop personas and define the moments of truth to implement the customer satisfaction strategy through the use of the Net Promoter Score (NPS). - Conducted customer research to determine improvement opportunities, define and design the product changes, and lead the product development process to launch a brand-new website and a new category of food caterers.

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Strategy, Innovation and Business Development Consultant

freelance

Apr 2016 - Feb 2017 (11 months)

- Advised Startups working on their strategy to either raise funds or expand into new regions. - The main areas explored were: problem statement definition, customer journey, solution and value proposition, user experience, segmentation, market and competitor analysis, business model, financial projections, go to market strategy, investment requirements and investors' pitch deck. - Startups which I worked for include: Gravity Sketch a 3D design platform seeking seed capital of USD 1.5 million, Proxture an Ed/Tech company expanding to the Latin American market, Vollo a bus ticketing platform from Croatia raising USD 300K and Global Dinners a social network that connects like-minded people around networking dinners, part of LBS Incubator.

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Graduate Teacher Assistant

Imperial College Business School

Feb 2016 - Nov 2017 (1 year 10 months)

- Led coaching sessions and facilitated Design Thinking Workshops following a 'Double Diamond Design Process', to foster innovation in FTMBA and MSc Innovation, Entrepreneurship and Management as part of their entrepreneurial journey, so they can get familiar and master different design methodologies, innovation tools, and cognitive frameworks, to identify market opportunities, add value and develop new products and services. - Some of the tools and techniques used were: shadowing, contextual interviews, stakeholders' map, user personas, customer journey, emotional journey, ideation, brainstorming, storytelling, prototyping and desktop walkthrough.

Founder

Keepit

May 2015 - Apr 2016 (1 year)

- MBA project spin-off within the charity industry in exploring and launching a new way to make donating more efficient, effortless and transparent, automatically rounding up your daily debit and credit card purchases, transferring this accumulative virtual change to the charities of your choice at the end of every month. - Second Runner Up of 'The Innovation & Entrepreneurship START! Challenge' at Imperial College Business School, amongst 30 teams.

FX Structuring and Sales Trader

Banco de Chile

Jul 2012 - Sep 2014 (2 years 3 months)

- Managed a pool of Financial Institutions and Large Corporations, negotiating and executing FX trades through digital trading terminals (Bloomberg and Reuters). - Developed and nurtured the client relationship through a deep understanding of their businesses' dynamics creating bespoke products to solve their specific needs, with a conversion rate of 40% within the most challenging segment - Financial Institutions. - Designed and implemented a sales pipeline growth strategy for treasury products, supervising 18 account executives, to increase revenues by 17%, equivalent to USD 4 million for Financial Institutions and USD 1.2 million for Large Corporations. - Created and distributed the 'Daily FX Currency Forecast' across treasury clients, b

Founder

E-nterview

Jan 2012 - Aug 2013 (1 year 8 months)

Chile - Founded E-nterview, the first HR/Tech startup in Chile that aims to enhance the recruitment and selection process through virtual interviews, reducing costs of recruiting, increasing the productivity of recruiters and allowing more candidates to be part of the processes. - Identified an opportunity within the Human Resources Industry, shaped the idea, designed the business aspects and the user experience of the service, pitched to investors to raise seed capital, led the development team and launched the platform into the Chilean Market. - Defined the road map, route to market, long-term strategy and the business development actions. - Winner of Start-Up Chile, selected among 1400 teams and funded with USD40K.

Customer Experience Manager

Banco de Chile

Mar 2011 - Jul 2012 (1 year 5 months)

Chile - Led the Customer Experience team which purpose was to step into the customer's shoes, identify pain points along the customer journey for the whole pool of products and channels, identify the business opportunities, co-design initiatives with business owners, supervise the implementation and control the customer satisfaction's KPIs (NPS, churn and sales). - Managed USD 1 million budget for the execution and improvement of customer satisfaction studies. - Created and presented the monthly Quality Committee to the Exco and CEO.

Project Manager

Banco de Chile

Feb 2010 - Mar 2011 (1 year 2 months)

Chile - Designed and created the Strategy Framework for the Exco to provide to the CEO a comprehensive high-level perspective of the organisation's strategy. - As an In-House Consultant, I was part of the team that developed the strategic diagnosis to define the transformation projects required to achieve the long-term strategy of the Bank. - Led the implementation team of a transformation project within retail banking that shifted the culture of account executives to become high performing financial advisors, changing the way they believe, think and do. Implemented nationwide, with a 35% increase in sales and 25% in productivity. - Trained and coached project analysts, account executives and branch managers in topics such as goal set

Warranty Analyst

LAN Airlines

Mar 2007 - Jun 2009 (2 years 4 months)

Chile - Negotiated with insurance companies and third parties the recovery of costs involved in incidents that by 2009 reached USD 2.7 million. Managed warranties contracts, saving more than USD 2.3 million through an improvement in the relationship and control of suppliers. SKILLS

Cristobal Muñoz Simunovic

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