An individual looking for a challenge, motivated by the daily learning experiences given by life. A great team player and advocate for teamwork and collaboration. Specialized in Customer Relationship Management and Supply Chain & Procurement operations, with some experience in QA Ops. S K I L L S - -7 years of Customer Relationship Management (CRM) Experience - 5 years of Supply Chain & Procurement Experience (2 years Factory environment, 2 ½ years 3PL environment, ½ year eCommerce environment). - 1+ years of Project Management Experience - 1+ years of Quality Assurance Experience - 9+ years of leadership and team management experience - Specialized in customer & supplier management, from first contact to contract negotiations, to new customer & supplier setup. -Capable of leading cost reduction and negotiations, and all sorts of business to business (B2B) initiatives. - ERP/MRP systems expertise (AS400, BPCS,QAD), SAP, Order Entry, Expediting, KPI Metrics (On Time Delivery, Internal and External PPM's, Customer Complaints) - MRP and DRP order follow up, Material & Insert Supplier Communication, Inventory handling. - Complete Fluency in English (TOEFL ITP: 610 pts, TKT Module 1 Band 3 certified by the University of Cambridge) - Accounts receivable efforts with customers to make sure on time payment and avoid credit hold status. - Customer credit review and processing, replacement orders - QA assurance, Quality Alert notices, 8D format, ISO 9001, PPAP and PFMEA Comprehension. -Knowledge of USDA regulations & requirements. -Knowledge of Mexican importation requirements and key contacts with mexican custom agencies and 3PL partners. - Advanced Microsoft Excel and the rest of the Office package, Google Docs & Sheets
