Cristine Jade Arnaiz Toledo

Medical Service Representaative

LifeMD

Apr 2026 - Current (4 months)

Customer relation

4

Customer Service Representative

4am Media

Sep 2023 - Dec 2023 (4 months)

• Provided high-level email support for a California-based e-commerce company, using Gorjas to manage orders, verify customer data, and track cases efficiently. • Resolved complex issues involving refunds, subscriptions, delivery errors, and product troubleshooting by following strict internal manuals and return guidelines.

Content Writer / Virtual Assistant

Innodata

Apr 2023 - Dec 2023 (9 months)

• Created structured, research-based written content tailored to specific guidelines and criteria • Interpreted feedback and revised documents to improve clarity, depth, and accuracy • Conducted independent research and integrated credible sources with proper referencing • Produced detailed, well-organised content aligned with professional and academic standards • Managed multiple revisions while maintaining consistency, quality, and deadlines

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Customer Service Specialist

PH11 (Gaming Platform)

Apr 2023 - Sep 2023 (6 months)

• Provided live chat support for clients on an online platform using SaleSmartly CRM • Handled account inquiries, troubleshooting, and payment-related concerns. • Prepared daily reports on chats handled, response times, and customer issues. • Built strong customer relations through effective communication and problem solving.

Data Analyst

Innodata

Jan 2023 - Mar 2023 (3 months)

• Extracted pixel-perfect patterns from full-resolution images using precise boundary detection • Analyzed and identified complex visual structures for accurate pattern reconstruction • Reviewed AI-generated outputs and identified cases where the model failed • Validated and selected challenging images requiring manual intervention • Applied image transformation techniques to accurately reconstruct patterns • Ensured high accuracy, consistency, and attention to detail across all outputs • Maintained quality standards when working with complex and high-resolution datasets

Cristine Jade Arnaiz Toledo

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