Cristina Ranara Customer Experience Specialist

Customer Experience Specialist

First Advantage

Apr 2025 - May 2026 (1 year 2 months)

• Managed customer inquiries across multiple channels, resolving technical and account-related issues while maintaining high CSAT performance • Escalated complex cases to product and technical teams to improve issue resolution and enhance product experience • Documented customer interactions in CRM systems to ensure accurate tracking and follow-up • Developed deep product knowledge to resolve customer issues efficiently across phone, email, and chat, contributing to improved customer satisfaction and faster resolution times. • Managed 50+ customer inquiries daily across support channels • Maintained 9.5+ CSAT score through efficient issue resolution

Associate Customer Experience Specialist

First Advantage

Feb 2024 - Apr 2025 (1 year 3 months)

• Handled customer inquiries and complaints via multiple channels, ensuring timely and effective resolutions. • Trained and mentored new team members on customer service best practices and company policies. • Maintained accurate records of customer interactions and transactions to facilitate better service and accountability.

Customer Service Representative

Ibex

Sep 2023 - Dec 2023 (4 months)

• Handled high-volume customer inquiries via phone, chat, and email while maintaining quality and efficiency metrics • Used CRM systems to track interactions, update case notes, and ensure proper follow-up • Resolved billing, product, and service issues to improve customer satisfaction • Collaborated with cross-functional teams to enhance the customer experience and streamline service processes. • Utilized CRM software to track customer interactions, ensuring accurate records and follow-ups on outstanding issues.

Sales Advisor

Concentrix

Nov 2022 - Aug 2023 (10 months)

• Provided personalized product recommendations to enhance customer satisfaction and drive sales performance. • Collaborated with cross-functional teams to develop sales strategies and improve customer experience processes. • Resolved customer inquiries and complaints through effective communication, fostering loyalty and repeat business.

Cristina Ranara

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