Call Center Agent/ Data Entry/ Lead Gen.
1128 Call Center Services
Mar 2018 - May 2020 (2 years 3 months)
• Handles incoming calls from the customer and addresses their inquiry professionally.
• Responsible for resolving and identifying customers' concerns and issues properly.
• Perform daily data entry tasks and lead generation, ensuring data integrity and consistency.
• Strong data entry skills with a high level of accuracy.
• Proficient in using Snov.io spreadsheet and Google Sheets.
• Applied rigorous attention to detail, strict protocol adherence, and high-level documentation skills cultivated through experience in clinical research to ensure the integrity and reliability of all lead generation data and client communication records.