Cristian Simon Romano Coordinador de Proyecto | Control de procesos,

AI Project Coordinator

TELUS Digital AI Data Solutions

Oct 2025 - Jan 2026 (4 months)

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Vendedor

Auto Servicios SR

Dec 2024 - Current (1 year 6 months)

Production Controller - IT operations associate II

Conduent

Aug 2022 - Sep 2025 (3 years 2 months)

As a Production Controller and IT Service Desk specialist, I oversee data entry processes, generate reports, and swiftly resolve software incidents. Proficient in database management, I handle SQL queries for comprehensive data analysis. Collaborating closely with stakeholders, I ensure timely incident resolution and operational optimization. Leading data entry teams, I prioritize accuracy and streamline workflows for efficiency. My experience spans meticulous process monitoring and efficient incident management. Through effective communication and analytical skills, I consistently deliver results while driving continuous improvement

English Coach

ENGLISHCALLCENTERS

Jan 2024 - Dec 2024 (1 year)

Experienced trainer at an English training center, dedicated to preparing individuals for call center roles. Utilized dynamic teaching methods to deliver engaging grammar lessons and comprehensive call center training sessions. Conducted regular evaluations and role-plays of interview scenarios, actively providing feedback to numerous aspirants on a daily basis. Committed to fostering the development and readiness of candidates for the fast-paced call center environment. Demonstrated proficiency in balancing the teaching of English language skills with the practical requirements of call center operations, ensuring that learners were equipped with both linguistic proficiency and job-specific competencies essential for success in the industry

Trainer

ENGLISHCALLCENTERS

Jan 2024 - Dec 2024 (1 year)

Experienced trainer at an English training center, dedicated to preparing individuals for call center roles. Utilized dynamic teaching methods to deliver engaging grammar lessons and comprehensive call center training sessions. Conducted regular evaluations and role-plays of interview scenarios, actively providing feedback to numerous aspirants on a daily basis. Committed to fostering the development and readiness of candidates for the fast-paced call center environment. Demonstrated proficiency in balancing the teaching of English language skills with the practical requirements of call center operations, ensuring that learners were equipped with both linguistic proficiency and job-specific competencies essential for success in the industry

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Task Speciallist - Delivery operations analyst

Atento Guatemala

Nov 2020 - Jun 2022 (1 year 8 months)

Promoted to Task Specialist in delivery operations, I oversee and monitor the delivery of high-volume orders, managing tracking systems and coordinating route assignments. Additionally, I provide crucial support to the customer service team, resolving incidents promptly and ensuring customer satisfaction. Facilitating effective communication with delivery partners and catering suppliers, I streamline operations and maintain strong relationships. My role involves meticulous planning and coordination to guarantee timely and accurate deliveries, contributing to the overall success of the marketplace's operations.

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Task speciallist - Delivery operations support

Atento Guatemala

Nov 2020 - Jun 2022 (1 year 8 months)

Promoted to Task Specialist in delivery operations, I oversee and monitor the delivery of high-volume orders, managing tracking systems and coordinating route assignments. Additionally, I provide crucial support to the customer service team, resolving incidents promptly and ensuring customer satisfaction. Facilitating effective communication with delivery partners and catering suppliers, I streamline operations and maintain strong relationships. My role involves meticulous planning and coordination to guarantee timely and accurate deliveries, contributing to the overall success of the marketplace's operations.

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Back Office - Order Associate

Atento Guatemala

Nov 2020 - Feb 2021 (4 months)

As a Back Office specialist at a catering marketplace, I excel in order tracking, consumer support, and customer service. My role involves managing communication channels such as chats, emails, and outbound calls between consumers, restaurants, and catering suppliers to ensure seamless order delivery. With strong communication skills across multiple platforms, I facilitate effective communication and resolve inquiries promptly. I prioritize customer satisfaction by providing timely assistance and resolving issues efficiently. My attention to detail and proactive approach contribute to smooth operations and positive customer experiences

Customer Service representative

TELUS International Central America

Jul 2016 - Oct 2020 (4 years 4 months)

As a customer service representative for a credit bureau, I excel in financial product knowledge and credit protection. Proficient in credit analysis and dispute resolution, I ensure accurate and efficient customer support. My expertise lies in handling inquiries regarding financial products, offering credit protection advice, and resolving disputes promptly. With a keen eye for detail and strong communication skills, I provide exceptional service, building trust and loyalty with customers.

Cristian Simon Romano

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