Support and Monitoring Engineer with 4years ofexperience ensuring the reliability ofcritical infrastructure. Expertise in expert level Networking support (Cisco Nexus/NX-OS) and implementing comprehensive monitoring for AWS-deployed mobile and web applications to drive early incident detection. Dedicated to operational excellence (KPIs) and actively transitioning to the Cloud, pursuing AWS CCP &AI Practitioner.
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NOC Engineer verified_user
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OfferUp
Feb 2025 - Oct 2025(9 months)
Ensured business continuity by managing the complete incident and change management lifecycle. Maintained optimal application performance and stability across all environments, with a focus on AWS Cloud infrastructure. Collaborated cross-functionallywith engineering teams to align performance metrics and guarantee operational efficiency.
Associate II - Associate Connectivity & NW Engineer
Capgemini Engineering
Jan 2022 - Jan 2024(2 years 1 month)
Responsible for providing support in the management, configuration, and optimization of network infrastructure and connectivitysolutions. Maintained a customer satisfaction score above 90% by delivering expert level technical guidance and clear, professional communication.
Education
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Microsoft Microsoft Certified: Azure Fundamentals
Dec 2024
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Bachelor of Software Engineering
Politécnico Grancolombiano University
Jul 2017 - Apr 2022(4 years 10 months)
Projects (professional or personal)
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