Cristian Perán Nellem Interpreter Supervisor

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Interpreter Supervisor

SGF Global

Oct 2021 - Jul 2022 (10 months)

In a nutshell, making sure everything runs smoothly, including but not limited to: Submitting weekly reports for our North American Client on FTE growth, interpreter attrition, live heads, training status and overall interpreter performance Keeping our internal interpreter-tracking files both clean and updated Managing the Trainers and Mentors team, arranging start and end dates for current Trainings; provide new material for them and solve any issues with disruptive candidates Selecting candidates for the Trainer and Mentor positions Provide support for interpreters that take difficult calls Troubleshoot tech-related issues with the mobile app that interpreters need to work everyday Provide a Retraining session for underperforming interpre
Trainer

SGF Global

May 2021 - Sep 2021 (5 months)

Teaching new interpreters how to get the job done while covering general memory retention and note-taking techniques to help them go from zero to a hundred. Filling follow-up reports on the candidates on a weekly manner. Informing my Management on drops and potential candidates for future Trainer opportunities.
Interpreter

SGF Global

Jan 2021 - May 2021 (5 months)

Providing parties with clear and exact interpretations of verbal communication and translations of written material Imparting thought, purpose, spirit, emotions and tone of speakers from source language into target language Completion of daily activity logs and other documentation
L

Phone Operator

Línea

Jul 2019 - May 2021 (1 year 11 months)

Answering neighbors and homeless people alike in a front line manner Adapting to multiple type of individuals Data-entrying the caller's information while providing answers to them

Education 0% verified

Cristian Perán Nellem

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Cristian Perán Nellem