C

Cristian González

About

Detail

Director of Operations
Bogotá, Colombia
Contact Cristian regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Ewizer
    Operations Manager
    Ewizer
    Jul 2025 - Current (1 year 4 months)
    • Lead operational workflows and service delivery across multiple client accounts.
    • Manage cross-functional teams to ensure operational efficiency and customer satisfaction.
    • Monitor KPIs, service quality metrics, and process performance.
    • Drive operational improvements and resource optimization initiatives.
    • Leverage artificial intelligence tools to enhance operational workflows and service delivery.
  • A
    Director of Operations
    Alta Resources (SC Johnson Account)
    Apr 2024 - Jul 2025 (1 year 4 months)
    • Directed large-scale customer support operations for a global consumer goods brand.
    • Led supervisors, team leaders, and operational staff to achieve performance objectives.
    • Managed operational performance, SLA compliance, and quality standards.
    • Served as the primary escalation point for client concerns and strategic initiatives.
    • Implemented process improvements that enhanced customer experience and operational efficiency.
  • C
    Account Manager
    Content Hero
    Dec 2023 - Apr 2024 (5 months)
    • Managed client portfolios and acted as the primary point of contact for business accounts.
    • Coordinated internal teams to ensure service delivery and client satisfaction.
  • Callzilla
    Performance Director
    Callzilla
    Apr 2023 - Jul 2023 (4 months)
    • Designed, implemented, and monitored operational KPIs across multiple departments.
    • Led continuous improvement initiatives focused on workflow optimization, productivity enhancement, and SLA compliance.
    • Managed cross-functional projects under demanding client environments while maintaining service quality standards.
    • Conducted performance analysis and reporting to support executive decision-making.
    • Partnered with operational leaders to identify performance gaps and implement corrective action plans.
  • Callzilla
    Client Success Manager
    Callzilla
    Jan 2021 - Jan 2023 (2 years 1 month)
    • Managed strategic client relationships and customer success initiatives.
    • Increased customer satisfaction scores by 8% through proactive account management.
    • Improved survey participation rates by 50% through customer engagement programs.
  • Callzilla
    Operations Manager
    Callzilla
    Jan 2019 - Jan 2021 (2 years 1 month)
    • Managed daily contact center operations and workforce performance.
    • Oversaw team productivity, service levels, and operational KPIs.
    • Reduced turnover through coaching, employee engagement, and performance management initiatives.
    • Led Salesforce implementation and API connection projects, leveraging AI capabilities to adapt workflows for diverse industry requirements.
Education verified_user 0% verified
  • Universidad Santo Tómas
    Bachelor's Degree in Economics & International Business
    Universidad Santo Tómas
    Jan 2011 - Dec 2015 (5 years)