C
Cristian Encarnación
About
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Nacional, Dominican Republic
Résumé
Jobs
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Collection SpecialistGM FinancialOct 2024 - Current (1 year 10 months)Make outbound collection calls professionally while keeping and improving customer relations. Monitor accounts on a daily basis, Provide timely follow-up on payment arrangements, process payment, Maintain accurate collection notes, status updates, and documentation- Insurance claims coord /Back officeGlobal Lending ServicesJan 2023 - Sep 2024 (1 year 9 months)Also had some short experience working as interpreter, translating from English to Spanish, and translated from Spanish to English, that a short experience in interpretation field. handling all insurance claims outbound and imbound calls, and gather all insurance claims information, like date of loss, insurance company, adjuster information, process letterhead of guarantee, call insurnace company, fill gap claim, process exted warranty through the dealership
- Total Loss SpecialistGlobal Lending ServicesJul 2021 - Dec 2022 (1 year 6 months)Receive inbound calls as well as make outbound calls throughout the day to assist the customers on the status of their claims. Extend total loss settlements to both first and third parties. Advise and set the proper expectations to ensure the customers are informed of the process and what will be required to move and close the claim in a timely and effective manner
Education
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- Usystem engeeniringUASD UNIVERSITYJan 2024 - Current (2 years 7 months)
- GQuality analyst / TechnicianGlobal quality CenterJan 2013 - Jan 2015 (2 years 1 month)