Cristian Dorelis SUPPORT MANAGER

Lending Specialist

World Business Lenders, LLC

Aug 2024 - Current (1 year 9 months)

Collaborated closely with brokers to provide working capital solutions to eligible businesses, utilizing a consultative approach that resulted in a 10% increase in funding approvals for expansion and growth. Contributed to a strong management team at WBL, leveraging extensive experience in the financial services industry to develop tailored financial products that meet the unique needs of small businesses. Engaged with seasoned entrepreneurs to implement best practices in launching, financing, and scaling successful small businesses, enhancing our support network and increasing client satisfaction ratings by 20%.

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sales manager

Jan 2023 - Current (3 years 4 months)

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Support POS Manager

Revolut Bank

Aug 2022 - Oct 2024 (2 years 3 months)

Led a team to resolve customer issues quickly and effectively, implementing a tiered response system that improved response times by 35% and increased first-contact resolution rates through targeted training and streamlined escalation protocols. Prioritized product features based on customer and stakeholder feedback, utilizing a scoring system to align development efforts with high-impact needs. This approach enhanced product satisfaction scores by 40% and reduced the time-to-market for critical updates.

POS Manager.

Support Revolution

Aug 2022 - Current (3 years 9 months)

My responsibilities as a support manager are Defining the customer's Issues and working with the team to resolve them ASAP. This includes identifying the target market, and determining the Key features and functionality of the product. Gathering and prioritizing product and customer requirements: I must work closely with customers, sales teams, and other stakeholders to understand the needs and desires of the target market and use this information to guide the development of the target market and use this information to guide the development of the product.

Sales POS Manager.

Revolut

Aug 2022 - Current (3 years 9 months)

As a sales manager, I oversee a team of 20 Sales representatives. I spend a significant portion of my time developing and implementing effective sales strategies. This involves analyzing market trends, keeping an eye on competitor activities, and understanding customer preferences to adjust our tactics accordingly. Regularly tracking and analyzing sales metrics helps me monitor the team's performance, and I use CRM tools such as Salesforce to manage and assess sales activities. Coaching and training are also key parts of my role. We practice extensive mock calls to kep my team sharp at least 3 times a week for half an hour. I provide ongoing support to help my sales representatives improve their skills and reach their targets, sharing best

Sales Executive

Revolut

Nov 2021 - Aug 2022 (10 months)

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Sales Executive

Revolut Bank

Aug 2021 - Jan 2022 (6 months)

Led sales efforts for POS systems, conducting impactful demos and nurturing client relationships that resulted in a 50% increase in client acquisition across key regions. Identified customer needs, presented tailored proposals, and successfully negotiated contracts, achieving a 60% growth in contract value year-over-year. Consistently exceeded sales targets by 40% while providing valuable industry insights that positioned the product as a top choice, leading to a 70% increase in client retention and repeat business.

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Sales Executive

Nobly POS (Remote)

Jan 2019 - Jan 2021 (2 years 1 month)

Managed sales for POS systems in the UK and USA, surpassing sales targets by 30% through targeted prospecting and personalized customer engagement. Built and maintained client relationships, identifying customer needs and closing sales that led to a 25% increase in repeat business and a 40% growth in client referrals. Regularly met and exceeded sales quotas by delivering tailored product presentations that highlighted value and addressed client-specific challenges, contributing to a 20% overall revenue growth in key accounts.

Sales executive

Nobly POS

Jan 2019 - Jan 2021 (2 years 1 month)

In charge of sales in the UK and USA for A Point of sales system for Restaurant owners, Bars, pubs and any type of business that can make use of a POS. -Building and maintaining relationships with customers. -Identifying and evaluating the needs of customers. -Recommending appropriate products or services. -Preparing and presenting sales proposals and presentations. -Negotiating terms and closing sales. -Keeping up-to-date with developments in the industry and new products or services. -Meeting sales targets and quotas. charge of sales in the for A Point of sales system for Restaurant owners, Bars, pubs and any type of business that can make use of a POS. I'm also in charge of conducting Demos to showcase the ability and benefits of our pro

Customer Service Representative

Amazoncom

Jan 2016 - Jan 2019 (3 years 1 month)

Handled customer inquiries and resolved issues efficiently, achieving a 95% satisfaction rate by employing a solutions-driven approach that minimized wait times and maximized resolution quality. Provided detailed product guidance and escalated complex issues as necessary, reducing case resolution times by 30% through effective troubleshooting and timely hand-offs. Maintained accurate records of customer interactions and consistently met performance targets, contributing to a 20% improvement in team productivity by ensuring reliable data tracking and follow-up.

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Customer Service

AMAZON COMPANY

Jan 2016 - Jan 2019 (3 years 1 month)

-Responding to customer inquiries and problems in a timely and professional manner- -Resolving customer issues and complaints. -Providing guidance and assistance to customers on the use of products or services. -Identifying and escalating issues that require higher levels of support. -Keeping up-to-date with developments in the industry and new products or services. -Maintaining accurate and complete records of customer interactions. -Meeting performance targets and quotas.

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English Teacher

SOPHIA European foundation for the advancement of doing philosophy with children

Jan 2016 - Jan 2017 (1 year 1 month)

I was a teacher in three different schools. 1. Benito Lamas to a third and fourth grade. 2. Santa Bernardita to a fifth and sixth grade. 3. Immaculate Mary who is a group of fourth, fifth and sixth grades.

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English Teacher

Plano

Jan 2015 - Jan 2016 (1 year 1 month)

for El Ceibal by Videoconference for high school students from all departments in the country. I work at International House located in Pocitos.

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Market Analyst

Empire Option

Jan 2015 - Jan 2016 (1 year 1 month)

Conducted market research and analysis to recommend high-potential investment opportunities, leading to a 25% increase in portfolio growth by identifying emerging market trends and undervalued assets. Utilized fundamental and technical analysis to evaluate securities, successfully enhancing portfolio returns through well-timed investments based on thorough financial assessment and market indicators. Monitored macroeconomic factors impacting the markets, enabling proactive investment adjustments that minimized risk exposure and optimized returns amidst economic shifts.

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Mortgage Broker

Ocwen Financial SRL-

Jan 2013 - Jan 2015 (2 years 1 month)

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Mortgage Broker

,Ocwen Bank Financial SRL

Jan 2013 - Jan 2015 (2 years 1 month)

Assisted clients in securing financing for real estate transactions, achieving a high approval rate by thoroughly understanding client needs and aligning them with optimal financial solutions. Evaluated client financials and matched them with appropriate mortgage products, such as FHA, VA, and USDA loans. Successfully secured funding for 85% of applications by leveraging strong product knowledge and precise evaluations. Guided clients on mortgage types, including fixed-rate and adjustable-rate options, resulting in a 20% increase in client satisfaction scores by ensuring clients understood their choices and felt confident in their selections.

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Sales Manager

Darko Lighting S.A.

Jan 2011 - Jan 2013 (2 years 1 month)

Managed a team of 10 sales representatives, establishing clear, measurable sales goals aligned with company objectives. Implemented targeted coaching and feedback sessions to boost team performance and accountability. Set and monitor sales goals, using performance metrics to identify growth opportunities, optimize sales processes, and ensure alignment with overall company strategy. Supervised the showroom, fostering a customer-centric environment and implementing promotional strategies to drive engagement, which led to a consistent increase in sales target achievement.

Cristian Dorelis

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