C
Cristian David Cifuentes Galindo
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Bogotá, Bogota, Colombia
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- FCustomer Service RepresentativeFundo LLCDec 2025 - Current (6 months)Respond to inbound customer inquiries, troubleshoot account and billing issues, and provide timely, professional resolutions to maintain customer satisfaction. Document interactions in the CRM, escalate complex cases to specialized teams, and follow up to ensure resolution. Provide feedback on common customer issues to support process and training improvements.d
- LFinancial Document Processor (Freight)Lean Solutions Group (Client: RXO DB Schenker)Jan 2024 - Dec 2025 (2 years)• Processed and validated freight finance documents (invoices, rate confirmations, PODs/BOLs) to support timely billing and payment cycles. • Matched documents to loads; resolved discrepancies by coordinating with carriers, brokers, and internal teams. • Maintained accurate records and status updates; ensured documents met client requirements before submission. • Prioritized high-volume queues while maintaining quality and compliance with SOPs.
- TFintech Operations / Payment Processing SpecialistTranscardJan 2022 - Dec 2023 (2 years)• Supported day-to-day fintech operations, including payment/document review, data verification, and issue resolution to keep transactions moving. • Investigated exceptions and reconciled records by coordinating with internal stakeholders and customers. • Maintained organized documentation and followed process controls to reduce errors and rework.