C

Cristian Camilo Bonilla Villalobos

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Bogota D.C., Colombia

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work
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Résumé

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  • Asurion
    Peer advisor
    Asurion
    Oct 2024 - Jul 2025 (10 months)
    Provide specialized support and follow-up on complex cases by delivering advanced solutions to the first-level team. Lead strategic meetings to align the team with organizational objectives, as well as oversee and optimize the progress ofassigned tasks and projects.
  • S
    Sales representative
    Feb 2024 - Oct 2024 (9 months)
    Technical support agent skilled in efficiently resolving customer issues while identifying cross-selling opportunities. Proactively offers complementary products and services to enhance customer satisfaction and drive additional revenue.
  • Otis
    B2B Account Manager
    Otis
    Jan 2023 - Jan 2024 (1 year 1 month)
    Accountable for driving business growth through strategic cold calling to hotels, commercial buildings, and premium clients, presenting tailored maintenance solutions for elevators and escalators. Successfully managed the entire sales cycle—from lead generation to deal closure—while consistently identifying and pursuing new business opportunities. Cultivated and maintained long-term relationships with key decision-makers, ensuring high client satisfaction, retention, and repeat business. Expanded the company's portfolio by developing and qualifying leads, while consistently exceeding sales targets. Leveraged strong product knowledge and market insights to position OTIS as a trusted leader in verticaltransportation solutions.
  • Webhelp
    Operations Supervisor
    Webhelp
    Dec 2021 - Dec 2022 (1 year 1 month)
    Led and supervised a team of 20 customer service representatives in a high-volume banking campaign, ensuring compliance with industry regulations and company policies. Oversaw daily operations, monitored performance metrics, and implemented process improvements to enhance service quality and efficiency. Provided coaching, training, and real-time support to boost agent performance, resolve escalations, and maintain high customer satisfaction scores. Fostered a collaborative, goal-oriented environment that consistently met and exceeded campaign objectives.
  • Telefónica Movistar
    Administrative Assistant
    Telefónica Movistar
    Jan 2018 - Jun 2020 (2 years 6 months)
    Provided administrative and operational support to the marketing department, coordinating campaigns, preparing reports, and managing documentation to ensure smooth execution of initiatives. Acted as the lead coordinator for portability status, overseeing the end-to-end process, ensuring accuracy, timely updates, and compliance with regulatory requirements. Collaborated with cross-functional teams to streamline workflows, resolve issues, and maintain clear communication between departments. Demonstrated strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
  • S
    Administrative assistant
    Servicio