C

Cristian

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Bogotá, Colombia
Contact Cristian regarding: 
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Full-time jobs

Timeline

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Job

Résumé

Jobs verified_user 0% verified
  • Asurion
    Peer advisor
    Asurion
    Oct 2024 - May 2025 (8 months)
    Provide specialized support and follow-up on complex cases by delivering advanced solutions to the first-level team. Lead strategic meetings to align the team with organizational objectives, as well as oversee and optimize the progress of assigned tasks and projects.
  • S
    Sales representative
    Feb 2024 - Oct 2024 (9 months)
    Technical support agent skilled in efficiently resolving customer issues while identifying cross-selling opportunities. Proactively offers complementary products and services to enhance customer satisfaction and drive additional revenue.
  • Otis
    Billing analist
    Otis
    Feb 2023 - Jan 2024 (1 year)
    Billing Analyst responsible for contract tracking, review, and final presentation to clients. Coordinated with internal teams to ensure accurate billing and contract compliance.
  • Webhelp
    Operations Supervisor
    Webhelp
    Dec 2021 - Dec 2022 (1 year 1 month)
    Led and supervised a high-performing team of up to 30 members, driving achievement of objectives through strategic delegation, effective decision-making, and fostering a collaborative team environment focused on results.
  • Foundever
    Subject Matter Expert
    Foundever
    Mar 2021 - Dec 2021 (10 months)
    Offer expert support and continuous follow-up on complex issues by providing advanced solutions to the frontline team. Facilitate strategic meetings to ensure team alignment with company goals, while monitoring and enhancing the execution of assigned tasks and projects.
  • C
    Customer Service
    Dec 2020 - Mar 2021 (4 months)
    Experienced in handling customer inquiries and resolving issues efficiently to ensure satisfaction. Proficient with CRM tools and skilled in clear communication.
  • Telefónica
    Administrative Assistant
    Telefónica
    Jan 2018 - Dec 2020 (3 years)
    Supported the marketing department in managing mobile plan and device portability processes, preparing detailed reports and presentations to aid decision-making.
  • Servicio Nacional de Aprendizaje (SENA)
    Administrative assistant
    Servicio Nacional de Aprendizaje (SENA)
    Jan 2017 - Jan 2021 (4 years 1 month)