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Cristhoper Corella Nuñez

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Dynamic senior leader with extensive experience in customer service management, focused on fostering collaboration among cross-functional teams to enh
Santa Ana, California, United States

Contact Cristhoper regarding: 
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Full-time jobs

Timeline


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Résumé


Jobs verified_user 0% verified
  • Mouritech
    Senior Analyst
    Mouritech
    Mar 2025 - Apr 2026 (1 year 2 months)
    • Streamlined operational processes and collaborated with
    management to implement process improvements.
    • Monitored project status and productivity while inspecting
    performances to decrease process discrepancies.
    • Answered customer questions about billing, account issues
    and upgrade possibilities.
    • Resolved customer complaints quickly and professionally to
    restore customer confidence and prevent loss of business.
  • Infosys BPM
    Senior Customer Service Representative
    Infosys BPM
    Feb 2022 - Dec 2024 (2 years 11 months)
    • Enhanced team productivity by setting expectations,
    implementing efficient work processes, monitoring progress
    and performance. Focused on customer service and sales.
    • Customer satisfaction surveys conducted and provided
    feedback to improve processes.
    • Administrative tasks: payroll, sick leaves, vacations, trainings,
    DA's, etc
    • Mentored junior team members, contributing to their
    professional growth and development.
  • C
    Senior Customer Service Representative
    Client Services
    Jan 2021 - Feb 2022 (1 year 2 months)
    • Manage bank account and prevent fraud, give an
    accurate and quick response to any questions guide
    customer with any process through the bank application.
    • Excellent communication skills, both verbal and written.
Education verified_user 0% verified
  • C
    High School Diploma
    Colegio Santa Ana
    Jan 2007
    Santa Ana, Costa Rica
    2021-10 - Current Excel, Pivot Tables, Dashboard