Cristhian Mina

Cristhian Mina

About

Detail

BPO Quality Assurance | Healthcare & Medicare Insurance expert
Valle del Cauca, Colombia

Contact Cristhian regarding: 
work
Full-time jobs
Starting at COP5M/month ~USD1.61k/month

Timeline


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Job
school
Education
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Résumé


Jobs verified_user 0% verified
  • UnitedHealthcare
    Clover Health
    Medicare Insurance Customer Support Representative public Remote experience
    UnitedHealthcare, Clover Health
    Nov 2020 - Dec 2021 (1 year 2 months)
    • Provided expert assistance to members of Medicare insurance by addressing inquiries related to plan benefits and eligibility, fostering a positive customer experience.
    • Reviewed medical and pharmacy claims, effectively addressing billing inquiries and concerns.
    • Maintained strict adherence to HIPAA regulations, ensuring confidentiality and privacy in all interactions.
    • Demonstrated strong empathetic skills, building positive connections with callers in challenging situations.
    • Escalated callers' concerns when applicable to appropriate internal teams, ensuring timely resolution and customer satisfaction.
    • Outreached medical providers via phone, email, and fax regarding members' billing and eligibility concerns
Education verified_user 0% verified
  • U
    Bachelor's Degree in Foreign Languages | Licenciatura en Lenguas Extranjeras, Educación
    Universidad del Valle, Santiago de Cali
    Feb 2015 - Nov 2019 (4 years 10 months)
Projects (professional or personal) verified_user 0% verified