Medicare Insurance Customer Support Representative public Remote experience
UnitedHealthcare, Clover Health
Nov 2020 - Dec 2021 (1 year 2 months)
• Provided expert assistance to members of Medicare insurance by addressing inquiries related to plan benefits and eligibility, fostering a positive customer experience.
• Reviewed medical and pharmacy claims, effectively addressing billing inquiries and concerns.
• Maintained strict adherence to HIPAA regulations, ensuring confidentiality and privacy in all interactions.
• Demonstrated strong empathetic skills, building positive connections with callers in challenging situations.
• Escalated callers' concerns when applicable to appropriate internal teams, ensuring timely resolution and customer satisfaction.
• Outreached medical providers via phone, email, and fax regarding members' billing and eligibility concerns