Cristhiam Mena Sosa Project / program manager

Data center coordinator

Intel Corporation

Jan 2019 - Current (7 years 5 months)

- Prepare plans for development and installation of data center according to present and future requirements. - Monitor all software and hardware products and ensure compliance to data center standards and systems. - Troubleshoot on data center, identify issues, and assist in timely resolution of same. - Respond to critical data center events and alarms and be responsible for being a point of escalation on operational issues. - Plan and implement backup & recovery, business continuity strategies, service space requirements, power distribution, network cabling. - Coordination of the packaging, shipping receiving and verification of equipment from vendors - Maintain staff schedule to meet appropriate shift coverage. - Coordinate with various

IT OPS coordinator for latin american region

Intel Corporation

Jun 2016 - Dec 2019 (3 years 7 months)

- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. - Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency. - Follow up all the tickets escalation related IT performance for Latin America region. - Midpoint between IT teams and Intel suppliers.

Project / program manager

Intel Corporation

Jun 2016 - Current (10 years)

- Worked with senior leadership to ensure complex projects were completed on time and under-budget. - Collaborated with team members to develop, identify and accomplish assigned goals and objectives. - Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables. - Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets. - Delivered projects to pre-determined budget, maintaining time parameters and quality standards. - Communicated with IT team members to keep project on schedule. - Developed process improvement initiatives and analyzed problems to create corrective action strategy. - Increased savings by initiating and fostering relationships

IT coordinator for glaxosmithkline

Aegis

Apr 2015 - Jun 2016 (1 year 3 months)

- Evaluate customer performance reports. - Coordinate all the applications end of life and migrations for Latin America region. - Midpoint between IT helpdesk and IT deskside support. - Follow up all the IT tickets escalations between client and IT support contractor.

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IT Help desk and desk side support for glaxosmithkline

Aegis Services

Dec 2012 - Mar 2015 (2 years 4 months)

- Engaged end users and answered questions via email, phone and chat. - Worked with software development team on reported errors and bugs. - Trained and supported end-users with software, hardware and network standards and use processes. - Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

IT deskside support

National University

Jan 2010 - Dec 2012 (3 years)

- Technical support for Microsoft XP and 7 for several devices such laptops, desktops, and tablets. - Hardware support for laptops, desktops. - Installation and maintenance of Microsoft Office Suite.

Technical support

Redes y Sistemas

Feb 2008 - Dec 2010 (2 years 11 months)

- IT support for software and hardware

Cristhiam Mena Sosa

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