Cristal Mae Amarante An enthusiastic and dedicated professional eager to

Social Media Community Agent

Mindy Support

Sep 2025 - Jan 2026 (5 months)

Used Sprout tool for social media engagement and management and Slack for communication. Increased brand loyalty by fostering authentic connections online. Resolved customer inquiries swiftly, improving satisfaction ratings. Created a vibrant online community, driving consistent brand advocacy. Managed comments on the brand's Instagram and Facebook pages.

Tiktok Content Moderator

Alorica

Sep 2025 - Jan 2026 (5 months)

Used TCS for moderation and Lark for communication. Ensured compliance with community guidelines, enhancing user trust. Reviewed and moderated 1000+ videos daily for quality assurance. Identified and flagged harmful content, improving platform safety. Collaborated with cross-functional teams to optimize moderation processes. Utilized data analytics to track trends in user-generated content. Trained new moderators, boosting team efficiency. Engaged with users to promote positive community interactions. Developed training materials, enhancing onboarding experience. Achieved a 95% accuracy rate in content moderation decisions.

Content Moderator (Tiktok)

Alorica

Sep 2024 - Nov 2025 (1 year 3 months)

Customer Service Representative

ePerformax

Jul 2022 - Jul 2023 (1 year 1 month)

Handled high-volume inquiries, maintaining composure and professionalism. Utilized CRM tools to track customer interactions, improving follow-up success. Provided customer support via phone, email, and live chat. Recognized as 'Employee of the Month' for outstanding service and results. Trained for disputes, transaction history, refunds, chargebacks, and account limitation.

T

Teaching Assistant

Talisay City College

Jul 2018 - Sep 2018 (3 months)

Enhanced student understanding through tailored instructional support. Collaborated with educators to create a positive learning environment. Provided timely feedback, improving student confidence and skills. Organized study groups that fostered peer-to-peer learning. Monitored student progress, ensuring accountability and growth. Supported classroom management, promoting a focused learning atmosphere.

Cristal Mae Amarante

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