Cris John S. Torrenueva Content Writer | SEO | Copywriting | SMM | Data Analyst

Technical Support Specialist

Concentrix

Jul 2024 - Current (2 years 4 months)

• Diagnose and resolve technical issues related to Xerox printing machines, ensuring minimal downtime and optimal performance.
• Provide remote and on-site support to customers, offering troubleshooting and repair services for hardware and software problems.
• Maintain detailed records of service calls, repairs, and maintenance activities, ensuring accurate documentation and reporting.
• Educate and guide customers on the proper usage, maintenance, and troubleshooting of Xerox printing machines to enhance user experience and satisfaction.

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Fanbased Chatter

FVA Chatting

Jul 2024 - Current (2 years 4 months)

• Engage with subscribers through direct messaging, providing personalized responses and maintaining a positive and friendly rapport.
• Create and schedule engaging content, including text, images, and videos, to keep subscribers interested and active.
• Monitor and manage subscriber requests, ensuring timely and satisfactory responses to enhance customer satisfaction.
• Analyze subscriber interactions and feedback to improve communication strategies and content offerings.

Customer Support Specialist

Costway

Jan 2023 - Mar 2024 (1 year 3 months)

• Assist customers with inquiries about products purchased through our Costway ecommerce website, ensuring prompt and accurate responses.
• Address and resolve customer issues, complaints, and returns professionally and courteously.
• Maintain a thorough understanding of Costway's product offerings, both retail and wholesale, to effectively support customers.
• Monitor and manage customer orders, from processing to delivery, ensuring timely updates and resolution of any order-related issues.
• Document customer interactions and feedback accurately in the CRM system, contributing to continuous improvement of customer service processes.
• Collaborate with other departments, such as sales, marketing, and product develo

Data Quality Analyst

Flatworld Solutions

Jul 2022 - Jun 2024 (2 years)

Support our new data governance model and statistical plan strategy through research,
collection of data elements, development and maintenance of the data dictionary,
quality control, reporting, and so on,
 Ensure timely, accurate and complete reporting of the data,
 Co-ordinate Statistical Data submissions,
 Accountable for monitoring that any errors are corrected or questions are answered by
the appropriate internal groups,
 Conduct data analysis,
 Consult on data improvements,
 Improve the data submission process,
 Interpret edit rule documentation,
 Conduct user training,
 Review submitted data to detect accuracy problems and anomalies and help departments
correct

Customer Service Representative

Flatworld Solutions

Jan 2022 - Jun 2022 (6 months)

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Google Ads Manager

Upwork

Aug 2021 - Oct 2021 (3 months)

Manage all aspects of Google Ad campaigns

Create and optimize ad campaigns and paid search landing pages

Analyze and optimize ad campaigns to increase return on investment (ROI)

Use Google Ads to drive a variety of online marketing campaigns

Analyze and optimize pay-per-click (PPC) campaigns to increase ROI

Manage and optimize display campaigns across multiple devices

Develop PPC strategies to increase online visibility

Collaborate with a team of marketers, Google Ads specialists, and engineers

Data Entry Specialist

Flatworld Solutions

Jun 2021 - Dec 2021 (7 months)

Insert customer and account data by inputting text based and numerical information from source documents within time limits

Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

Review data for deficiencies or errors, correct any incompatibilities if possible and check output

Research and obtain further information for incomplete documents

Apply data program techniques and procedures

Generate reports, store completed work in designated locations and perform backup operations

Image Annotator

Remotasks

Jun 2019 - Jan 2023 (3 years 8 months)

Responsibilities

Utilizing your experience with art and design, use our editing interface to annotate and QA existing labels images with appropriate, pre-defined tags that you will learn during your training and onboarding process.

Collaborate with the data science team to help improve the annotation interface and contribute your ideas to improve the annotation process.

Learn basic machine learning knowledge to better understand how annotations are used, allowing you to make more judgement calls on edge cases that may come up during labelling.

Social Media Analyst

Appen

Feb 2019 - Jan 2023 (4 years)

The IG Business Platform team launched shopping on Instagram, giving certain businesses the ability to tag products directly within organic posts on Instagram. The goal is to support the software to confirm the product classification by implementing a human layer of reviewing.

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High School Science Teacher

Santa Cruz National High School

Jan 2019 - May 2019 (5 months)

Designing, developing, and delivering quality lesson plans and curricula that adhere to national and school guidelines.

Drawing up suitable assessments and delivering helpful feedback to students, parents, and other teachers.

Establishing classroom, lab, and field trip rules and regulations and ensuring that all students understand what is expected of them.

Game Tester / Evaluator

PlaytestCloud

Jun 2018 - Apr 2019 (11 months)

My Job is to detect any bugs or glitches in the game before it goes to market. I also required to complete all stages of a game, explore every level, and recommended extensions or game modifications.

Lead Generation Specialist

Citizens Disability

Apr 2018 - Jun 2020 (2 years 3 months)

Field basic questions and concerns about the products and services

Schedule consultations between the prospective client and a Sales Representative

Keep a detailed log of calls, including those which were not answered

Attempt to contact prospective clients who you have been unable to contact

Cris John S. Torrenueva

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Cris John S. Torrenueva

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