C
Christian Tapia
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Project Manager
Bogota D.C., Colombia
Contact Christian regarding:
Flexible work
Starting at
USD17/hour
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Résumé
Jobs
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Project ManagerEduNextAug 2023 - Current (2 years 3 months)Responsibilities. • Lead end-to-end delivery of custom software development projects within the Consulting division, acting as the main point of contact for client communications, scope definition, and delivery expectations. • Oversee software version migration projects, coordinating cross-functional efforts while monitoring KPIs, costs, and team capacity through custom dashboards and agile workflows. Achievements • Spearheaded the redesign of the Project Management function within the Consulting division, improving operational efficiency through the implementation of new KPIs, internal reporting tools, and team capacity dashboards.- Project ManagerRWS MoraviaJul 2022 - Aug 2023 (1 year 2 months)Responsibilities. • Managed a high-volume portfolio of short-term client projects, overseeing end-to-end delivery, task assignment, and quality assurance across cross-functional implementation teams. • Controlled project budgets by tracking incurred costs and coordinating with the administrative team to ensure accurate and timely client invoicing. Achievements: • Successfully led the transformation department for a U.S.-based IT client, streamlining internal workflows and improving team productivity by 10% through process optimization and agile adoption
- PAssistant Project ManagerPreferati Inc.Aug 2021 - Mar 2022 (8 months)Responsibilities. • Supported the Project Manager in planning and monitoring technology projects by creating project plans, Gantt charts, and delivery schedules, while assisting in client meetings and communication. Achievements: • Contributed to the establishment of the company's Project Management department, improving project delivery consistency and supporting business growth through more structured client onboarding.
- Team LeaderIGT SolutionsJul 2021 - Aug 2022 (1 year 2 months)Responsibilities. • Manage the onboarding project within the campaign to improve the adaptation process of the advisors to the new instructions and the processes to be developed. • Generate action plans within the team and the business line, in order to improve quality indices; maintaining company standards, achieving customer goals and expectations. Achievements: • Developed the CHT project for written channels, creating new efficiency strategies, achieving 20%- time optimization, and achieving the metric for the first time at the operational level. • Managed my team to meet the productivity indicator (average call time), reaching 90% compliance.
- ATeam LeaderAmazon Operations Services Colombia S.A.SAug 2020 - Jun 2021 (11 months)Responsibilities. • Lead a work team (15-20 people), monitoring their performance indicators, achieving the objectives agreed with the client. • Develop continuous improvement projects to current processes, improving metrics and maintaining quality indices. Achievements: • Developed a project to optimize contact handling time, improving my team's productive metrics by 15%.
Education
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- Industrial EngineeringUniversidad Nacional Abierta y a DistanciaJan 2019 - Aug 2023 (4 years 8 months)
Projects (professional or personal)
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- ICHT projectIGT Solutions Inc.Aug 2021 - Sep 2022 (1 year 2 months)