C

Christian Tapia

About

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Project Manager
Bogota D.C., Colombia
Contact Christian regarding: 
Flexible work
Starting at USD19/hour
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Résumé

Jobs verified_user 0% verified
  • EduNext
    Project Manager
    EduNext
    Aug 2023 - Current (3 years 2 months)
    Responsibilities.
    • Lead end-to-end delivery of custom software development projects within the Consulting
    division, acting as the main point of contact for client communications, scope definition, and
    delivery expectations.
    • Oversee software version migration projects, coordinating cross-functional efforts while
    monitoring KPIs, costs, and team capacity through custom dashboards and agile workflows.
    • Leverage ChatGPT, Claude, and other AI-generated media tools as productivity and PM support tools for prioritization, task organization, document review, requirements analysis, meeting preparation, process analysis, structuring project information, and project documentation, while refining communications,
  • RWS Moravia
    Project Manager
    RWS Moravia
    Jul 2022 - Aug 2023 (1 year 2 months)
    Responsibilities.
    • Managed a high-volume portfolio of short-term client projects, overseeing end-to-end
    delivery, task assignment, and quality assurance across cross-functional implementation teams.
    • Controlled project budgets by tracking incurred costs and coordinating with the administrative
    team to ensure accurate and timely client invoicing.
    Achievements:
    • Successfully led the transformation department for a U.S.-based IT client, streamlining internal
    workflows and improving team productivity by 10% through process optimization and agile
    adoption
  • P
    Assistant Project Manager
    Preferati Inc.
    Aug 2021 - Mar 2022 (8 months)
    Responsibilities.
    • Supported the Project Manager in planning and monitoring technology projects by creating
    project plans, Gantt charts, and delivery schedules, while assisting in client meetings and
    communication.
    Achievements:
    • Contributed to the establishment of the company's Project Management department, improving
    project delivery consistency and supporting business growth through more structured client
    onboarding.
  • IGT Solutions
    Team Leader
    IGT Solutions
    Jul 2021 - Aug 2022 (1 year 2 months)
    Responsibilities.
    • Manage the onboarding project within the campaign to improve the adaptation process of the advisors to the new instructions and the processes to be developed.
    • Generate action plans within the team and the business line, in order to improve quality indices; maintaining company standards, achieving customer goals and expectations.
    Achievements:
    • Developed the CHT project for written channels, creating new efficiency strategies, achieving 20%- time optimization, and achieving the metric for the first time at the operational level.
    • Managed my team to meet the productivity indicator (average call time), reaching 90% compliance.
  • A
    Team Leader
    Amazon Operations Services Colombia S.A.S
    Aug 2020 - Jun 2021 (11 months)
    Responsibilities.
    • Lead a work team (15-20 people), monitoring their performance indicators, achieving the objectives agreed with the client.
    • Develop continuous improvement projects to current processes, improving metrics and maintaining quality indices.
    Achievements:
    • Developed a project to optimize contact handling time, improving my team's productive metrics by 15%.
Education verified_user 0% verified
  • Universidad Nacional Abierta y a Distancia
    Industrial Engineering
    Universidad Nacional Abierta y a Distancia
    Jan 2020 - Jun 2024 (4 years 6 months)
Projects (professional or personal) verified_user 0% verified
  • EduNext
    Project Management Operations & Capacity Dashboard
    EduNext
    Aug 2024 - Dec 2024 (5 months)
    Led the restructuring of the Project Management function within the Consulting division at EduNEXT. Designed and implemented a centralized project management and capacity dashboard to replace fragmented Excel-based tracking, providing greater visibility into project status, team capacity, workload, KPIs, and operational performance. Standardized project information, improved documentation through Confluence, and established new metrics and reporting practices to support data-driven decision-making and more efficient resource planning. Utilized Microsoft Project for project planning, schedule tracking, activity and dependency definition, resource allocation, progress control, and milestone management.
  • I
    CHT project
    IGT Solutions Inc.
    Aug 2021 - Sep 2022 (1 year 2 months)