Customer Advocacy Account Administrator
First Associates
Jan 2017 - Aug 2018 (1 year 8 months)
o Coordinated tasks and special projects as requested by management to ensure proper functioning of the company operations o Assisted Department Manager with monitoring workflow, operational efficiency, analyzing and responding to trends in volume fluctuation, regulatory changes, and client requirements o Supervised the adjustments of accounts which included reposting payments, loan modifications, principal advance/reduction and loan consolidation o Maintained documentations for all processes and duties o Performed quality processes to identify risk and ensure that procedures are followed accordingly