Carlos Picazo

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Auxiliar administrativo

Auben Realty

Oct 2022 - Mar 2023 (6 months)

- Manage correspondence and emails, and respond to customer inquiries. - Maintain accurate records of client and property information in the company database. - Schedule and coordinate client visits and property inspections.

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Administrador de base de datos

Marshall Motor Group

Aug 2021 - Aug 2022 (1 year 1 month)

- Managed and updated the company's database, ensuring data integrity and accuracy (Excel database). - Updated financial records with precision and efficiency. - Performed data analysis and generated detailed reports on business trends, helping inform management's decision-making.

Intérprete médico

Propio Language Services

Jan 2020 - Feb 2021 (1 year 2 months)

- Over the phone English-Spanish Interpreter rendering all messages accurately and completely, without adding, omitting, or substituting in both languages. - Conduit role in diverse fields - Medical, auto insurance, public assistance eligibility interviews, customer services, utilities, Medicaid and Medicare, Department of Unemployment, and other government agencies. - Follow ethical codes that protect the confidentiality of information (HIPAA Compliance).

Customer Service

Teleperformance Spain

Nov 2016 - Dec 2017 (1 year 2 months)

- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure. - Recommends company products or services to management by collecting customer information and analyzing customer needs.

Tech support

Teleperformance Spain

Nov 2013 - Oct 2016 (3 years)

Provide daily support to users of cable service, including answering questions, analyzing problems, and quickly forming solutions to return service to proper operation. Maintain detailed records of daily interactions with customers, installation activities reported issues and completed solutions along with any further actions required of management or repair personnel.

Carlos Picazo

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Carlos Picazo