Cortney O'Brien
About
Detail
Pennsylvania, United States
Résumé
Jobs
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Associate Operations SpecialistTomorrow HealthMay 2022 - Jun 2025 (3 years 2 months)-Managed end-to-end orders, ensuring timely resolution of customer issues and meeting SLA's by consistently tracking and analyzing key KPI's such as response time and resolution rate
-Supervised team of up to 60 junior employees, clarifying questions and supplying valuable feedback on development
-Verified patient eligibility and benefits for complex DME cases and secured necessary authorizations from insurance providers
-Clarified and resolved client issues by identifying their needs, determining root causes, and implementing appropriate solutions.
-Thoroughly documented all client interactions in Salesforce, ensuring detailed records of inquiries and resolution were maintained
-Guided patients through understa- GCustomer Service AssociateGolden TechnologiesJun 2021 - Jun 2022 (1 year 1 month)-Guided patients through understanding company services, insurance policies, and payment liabilities.
-Responded promptly to customer inquiries about repair services, product availability, and delivery tracking.
-Enhanced satisfaction through proactive needs assessment and unwavering expert support.
-Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
-Developed relationships with key clients through regular contact and follow-up communication. - ACustomer Service RepresentativeAeroCare Holdings IncJan 2020 - Dec 2020 (1 year)-Developed and maintained positive relationships with various referral sources
-Provided accurate and appropriate information to address questions, troubleshoot issues, and resolve complaints.
-Facilitated documentation processing associated with discharge instructions and related paperwork.
-Kept records of customer interactions, thoroughly recording details of inquiries.
-Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
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- LLuzerne County Community CollegeAug 2010 - May 2012 (1 year 10 months)2 years of College with an emphasis on Healthcare classes
- DDallas Senior High SchoolSep 2007 - Jun 2010 (2 years 10 months)High School Diploma. Completion in 3 years, Honors with Distinction, National Honor Society.
Awards
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- Multiple Leadership, Team Player, and Metric of the Month awardsTomorrow HealthMay 2022 - Jun 2025 (3 years 2 months)