Corel Gabriel Consing Goba

Account Manager

Jumper Media

Mar 2025 - Nov 2025 (9 months)

Served as the main point of contact for all clients, leading onboarding calls, conducting website/GBP audits, setting clear expectations, and maintaining proactive, transparent communication. Developed and optimized tailored keyword strategies, conducting regular check-ins to review rankings, explain performance, and refine strategies to improve local search visibility. Provided data-driven insights, monthly performance reports, and strategic recommendations that strengthened client satisfaction, retention, and overall results. Identified upsell opportunities and handled escalations with urgency and empathy-coordinating with the Escalations Team, pausing billing when needed, and ensuring timely resolutions.

A

Marketing Assistant and Customer Service Representative

Away Clinic & Charlton Digital

Sep 2024 - Nov 2024 (3 months)

Handled inbound and outbound calls, SMS, emails, and online inquiries from clients seeking travel vaccines. Assess client needs (destination, travel dates, required vaccines) and schedule them with the appropriate nurse. Manage cancellations, rescheduling, and follow-ups to ensure clinic efficiency. Set up and optimize Google Business Profiles (GBP) Manage listings across local directories (NAP consistency). Assist in responding to customer reviews when required. Created posts across multiple social media platforms Assist in scheduling social media content across platforms.

Health Informatics Specialist / Appointment Setter

Zoobook Systems LLC

Jun 2024 - Sep 2024 (4 months)

Obtain lists of possible clients from SAMHSHA and the NPI Registry and reaching out to them. Email clients both current and prospective to schedule meeting with informatics specialists and/or executive team to schedule or reschedule meetings as needed. Documenting and keeping accurate records for each and every one of the appointments and sales made on a daily basis.

B

Administrative Assistant

Bureau of Immigration

Sep 2023 - May 2024 (9 months)

Processed various immigration documents, including visas, permits, and residence applications with completeness and accuracy. Communicated with applicants to obtain necessary information and ensured compliance with regulatory

C

Customer Relations Associate

China Banking Corporation

Jun 2022 - Sep 2023 (1 year 4 months)

Opened new accounts for customers, including savings, checking, and money market while explaining account terms and conditions, including interest rates, minimum balance requirements, and fees. Cross-sold bank products and services, such as credit cards, loans, and investment accounts, based on customer needs and goals while providing customer service by addressing questions and concerns about accounts based on customer needs and goals.

F

Recruitment Specialist

Frank and Associates LLC.

Dec 2021 - Jun 2022 (7 months)

Called qualified candidates and provided them with the overview of the desired job and Assisted in the on boarding process by ensuring necessary paperwork was completed, facilitating introductions, and providing support to new hires as they transitioned into their roles. Maintained accurate and up to date candidate records and generated recruitment reports to track key metrics and generated monthly reports of candidates placed.

R

Membership Services Associate

Resorts World Manila.

Apr 2019 - Dec 2021 (2 years 9 months)

Attended to patron's inquiries and provided information about the casino's events and promotions. Advertised forthcoming performances, events, and exclusive deals to customers. Additionally, helped customers enroll in the Player's Club rewards program. Handled any patron service issues or complaints professionally and courteously.

5

ESL Teacher

51 Talk

Jun 2018 - Mar 2019 (10 months)

Primarily taught kids the English language as their second language. Eventually transitioned to conversing with various professionals such as Doctors, Lawyers, Engineers, and business men and women to further enhance their English conversational skills

Corel Gabriel Consing Goba

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