Mizar Bastidas

Mizar Bastidas

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Full stack Chatbot Developer
Mexico

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Starting at USD30/hour
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Starting at USD37/hour
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Résumé


Jobs verified_user 0% verified
  • Sonata Software
    AI TECH LEAD
    Sonata Software
    Nov 2023 - Current (2 years 8 months)
    Increased case closure process and customer satisfaction by 39%. Optimal management of a team of 15 engineers, ensuring efficiency and alignment with project objectives. Resolution of technical and strategic issues for multiple clients, optimizing artificial intelligence and IoT solutions. Development and optimization of machine learning models, achieving high levels of prediction accuracy. Expert Python coding for efficient development of artificial intelligence solutions. Advanced use of APIs, including OCR/Face API calls and REST API management. Cloud development experience with Azure, applying best practices for implementing artificial intelligence solutions. Facilitation of effective communication with clients and cross-functional team
  • AgileThought
    Fullstack Chatbot Tech Lead
    AgileThought
    Jun 2022 - Sep 2023 (1 year 4 months)
    Development - Development of Conversational Assistants for Banking. - Development in Nodejs/ Javascript, Environments DEV, UAT, PROD. - Using a Multichannel Application named Kore.ai, which maintains a robust architecture for Data Security. - Bot Maintainment and Training with NLU / NLP engine - Flow design focussed on user-first - Intents, Entities, StoryBoards, Tags, FAQs, and Training Modules. - Requests for REST APIs to SQL Databases. - Deployment of Alexa Skills and Google Home Actions - Deployment of APIs on Azure Functions (Python) - Blob Storage Management - Development of Chatbots on Dialogflow CX - Whatsapp Cloud API Integration / Web Integration - Webhook Integration - Architecture Pattern Design to carry Chatbot So
  • AgileThought
    FULLSTACK AI ARCHITECT
    AgileThought
    Jun 2021 - Nov 2023 (2 years 6 months)
    Led the architecture and deployment of advanced chatbot solutions for Ferromex, enabling internal users to request services within the train environment. Managed a Successfull team of 9 Engineers Designed and implemented a chatbot for Citibanamex facilitating external and internal users in prequalification, pre-registration, and transaction request processes. Achieved significant operational efficiencies by reducing response times by 50% and enhancing user satisfaction by 30% through strategic optimizations.
  • Capgemini
    Fullstack Chatbot Developer
    Capgemini
    Apr 2021 - Jun 2022 (1 year 3 months)
    Development - Development and Maintenance for Chatbots in Argentina, Canada, Chile, Colombia, and Mexico, currently serving more than 1 million People. - Bot engine, in JSON format without the use of external libraries. - Deployment of Pipelines, Environments, and Repositories. - Microsoft Azure (Azure Pipelines, Azure Functions, Azure Devops/git ) - Development in Javascript / Nodejs - Chatbot development - Flow Management Through Databases. - Integration with WhatsApp and SMS provider. - Consumption of internal APIs to create files. - Management of Global and Local Variables, NLP, NLU, Intents, Entities, Analytics, Session Flow Control. - Development with Azure Chatbot Composer / Bot Framework -JSON/XML -REST/SOAP ️ Methodolo
  • T
    Chatbot Developer
    Tata Consultacy Services TCS
    Feb 2020 - Apr 2021 (1 year 3 months)
    Development - Javascript and Node.js. - Chatbot Development - HTTPS Requests with API's RESTfull to Relational Databases (MySQL). - Management of Global Variables, Local, NLP, NLU, Intents, Entities, Analytics, Session Flow Control. - JSON / XML - REST / SOAP ️ Methodologies - Scrum | Agile Methodology ( Jira ) Testing - Flow Analysis - Unit Testing, Transcript Testing, QA, Flows/Jobs Documentation. - API testing with Postman.
  • Capgemini
    FULLSTACK CHATBOT DEVELOPER TECH LEAD
    Capgemini
    Apr 2019 - May 2021 (2 years 2 months)
    of Management of Security trought Banking operations, under ISO and PCI SSC Standards Developed Conversational Assistants tailored for Banking, focusing on robust Node.js / JavaScript environments (DEV, UAT, PROD). Utilized Kore.ai, a Multichannel Application ensuring robust architecture and data security for chatbot deployment. Maintained and trained bots with NLU / NLP engines, emphasizing user centric flow design and utilizing Intents, Entities, Storyboards, Tags, FAQs, and Training Modules. Implemented REST API requests to SQL databases, ensuring seamless data integration and management. Deployed Alexa Skills and Google Home Actions, leveraging Azure Functions (Python) for efficient backend processing and Blob Storage management. Develo
  • Tata Consultancy Services
    CHATBOT / VOICEBOT DEVELOPER
    Tata Consultancy Services
    Feb 2018 - Apr 2019 (1 year 3 months)
    Designed and deployed advanced chatbots and voice bots that increased customer interaction efficiency by 50% within AIR Communities. Developed a comprehensive bot solution for managing house tours, assisting both customers and leads, resulting in a 30% increase in lead conversions. Core Development Management Development Management
  • D
    Marketing and Operation Analyst
    Dary's Tortas
    Feb 2018 - Jan 2019 (1 year)
    Development - Microsoft Excel - SEMRush - Collect and analyze customer behavior during each sale process under spreadsheets. - Develop and present the results of the analyzes, including active changes and recommendations. - Develop strategies for campaigns on Social Networks and Web. - Develop efficiency reports for each campaign. ️ Methodologies - Scrum | Agile methodology (Trello) Design - Google Data Studio - Microsoft Excel - Present reports to the IT and Operations team. - Develop and Analyze reports of the Digitization plan, as well as present proposals in front of the Graphic Design, Digital Marketing, IT and Operations teams. Testing - Google Analytics - Facebook / Google Pixel - Test campaigns, analyze key metrics and
  • A
    FullStack Developer | Chatbot Developer
    AcDcTechnology
    Jan 2018 - Feb 2020 (2 years 2 months)
    Development - HTML - CSS / SASS - JS / React.js / Node.js - PHP - MySQL / MongoDB - RestAPIS / JSON - Git, Github ️ Methodologies - Scrum | Agile methodology (Trello) / XD Design - Lucid Chart (For Chatbot Flows) - Figma (For Web Components / MockUps) Testing - Flow analysis - Unit tests, Quality control, documentation of flows and Library. - API tests with Postman.
  • D
    Process Analyst
    Dary's Tortas
    Jun 2017 - Feb 2018 (9 months)
    Document processes and workflows in general, such as Preparation, Customer Service, Delivery and Sales Policies within Contingency Manuals. Adjust technical decisions of the company with current trends. Automate processes in order to obtain the desired results and the appropriate services thanks to Inventory Systems, Data Analysis and Virtual Assistants. Maturely conduct all resources within the most relevant activities. Identify problems and risks. Show such incidents to the team of directors. Measure incidents during the process and ensure the requirements for the different supports in various areas. Extract reports and provide a high level of data analysis.
  • A
    CHATBOT DEVELOPER | FULLSTACK DEVELOPER
    AcDcTechnology
    Jan 2016 - Feb 2018 (2 years 2 months)
    Increased system efficiency by 25% through backend performance improvements and frontend optimization. Designed and launched a chatbot that improved customer service efficiency by 40%. Led the migration of a monolithic application to a microservices architecture, enhancing scalability and maintainability. Developed an automated response system that reduced response times by 50%. Implemented NLP enhancements that increased chatbot response accuracy by 20%. Designed and developed full-stack web applications using HTML, CSS/SASS, JavaScript, React.js, Node.js, and PHP. Built and maintained databases using MySQL and MongoDB. Implemented and managed RESTful APIs and handled data in JSON format. Utilized Git and GitHub for version control and tea
  • F
    Flow Designer
    Chatbot for SMS and Phone Calls ( ) Inbound and Outbound Chatbot, with Cron Jobs. Unit Testing, Transcript Testing, QA, Flows/Jobs Documentation. User authentication, Data Encryption, and Security Chatbot Systems Logs, Transcripts, and Troubleshootingvia Kudu and SQL logs. Microsoft Azure )
Education verified_user 0% verified
  • I
    Systems Engineer, Software Engineer
    Interactive and Distance University of the State of Guanajuato
    Jan 2021 - Jan 2024 (3 years 1 month)