Constance Mensah Customer experience and Sales Manager

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Sales

Stames

Aug 2022 - Current (3 years 10 months)

In my role in sales, I was responsible for driving revenue growth by identifying and pursuing new business opportunities while maintaining relationships with existing clients. I utilized effective communication strategies to understand client needs and tailor solutions accordingly. Additionally, I recognized that selling to diverse clients requires strong customer relationship management skills, which I applied to foster long-term partnerships. I also regularly sent emails to both my manager and clients to ensure clear communication and alignment on sales objectives, further enhancing our collaborative efforts. Furthermore, I managed inbound calls as part of my primary responsibilities, ensuring that client inquiries were addressed promptly

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Customer success

Crystal Aqua Ent.

May 2020 - Jul 2022 (2 years 3 months)

Handled sales and completed customer requests.

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The capital group

Jan 2019 - Apr 2020 (1 year 4 months)

In my role at The Capital Group, I was responsible for enhancing brand visibility and engagement within the Tema region. This involved strategic advertising initiatives aimed at reaching the general public and effectively communicating our brand message. Additionally, I provided operations support within the sales department, ensuring that processes ran smoothly and efficiently, which contributed to overall sales performance and customer satisfaction. My daily activities also encompassed lead management and lead generation, integral components of my sales responsibilities that further supported our growth objectives. Furthermore, I leveraged my experience in B2B sales by successfully selling HR services to companies in and around the Greate

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Administrative Assistant

Xenon Impex Ltd

Sep 2015 - Jan 2019 (3 years 5 months)

Provided comprehensive administrative assistance to senior management, ensuring efficient office operations and support for various projects. My role also involved managing customer relationships, which was crucial for maintaining the company's reputation in the steel products market. I was responsible for making calls to customers regarding any issues with their purchases, ensuring that complaints were directed to the appropriate departments and resolved promptly. This proactive approach not only enhanced customer satisfaction but also contributed to a more streamlined communication process within the organization. Additionally, I utilized SEO techniques to write relevant articles for the steel company, enhancing our online visibility and

Constance Mensah

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