Systems Technician Intern
Insight Enterprises
Jun 2023 - Sep 2023 (4 months)
• Ensured the smooth operation of system-related interfaces, databases, hardware, and software, improving system reliability and user satisfaction.
• Set up and maintained desktop personal computers and coordinated network usage for staff, enhancing productivity and connectivity.
• Utilized a customer ticket system to track incidents, work orders, and project-related tickets, ensuring recordkeeping accuracy and timely resolution.
• Maintained deep technical knowledge of Microsoft Active Directory, SCCM, and Windows Servers, contributing to effective system management and support. Additionally, managed user account permissions in Active Directory, which enhanced security and access control within the organization.